Need help with response errors

Hi @Liz, the main request is more like, a method to “re-process” the responses marked with the error.  

I definitively agree on fixing the main issue that causes the error, but after you fix it, then how to get that failed response synced?

Hi @joseurenayi The app will pull in new responses every hour or the specified time you’ve set, but you can also choose to “run now” to pull in the responses. Though, before doing this, I would definitely be sure to narrow down the source of the response failing! If you haven’t already, have you checked for the ‘other’ response?

Hi @Liz, yes i pressed the sync now as you can see on my first post.

Let me try to explain it in a more simple way.

You make a Typeform with 1 question, lets say “Are you happy?” and the options are “Yes/No”.

On Salesforce, other user created the picklist to receive the data, but instead of “Yes/No” used “True/False”.

Finish mapping, run the sync for 1 test response and it inmediatelly is marked as an error.

You fix it to match both Typeform and Salesforce, and then go on the integration and press the “Run now”.

That record wont be on Salesforce no matter what you do.  And with this example is just a meaningless 1 question 1 record error, but if the form is the “Bussiness Application Form” or something really important this creates a big problem.

There should be a place to check if it is possible to “re-try” that record with the error, or delete it from the errors so the sync process try to sync it again.

I run several integrations with an integrations platrform (Tibco) and not behing able to re-try error records is a bit misleading.

Hi @joseurenayi Thanks for sending this! A re-try option would be very helpful. 

Adding @kabir.mathur here to see the feedback. 

Thanks for the feedback @joseurenayi! I agree that this could be a useful feature to add. I’ll add this item to our backlog.