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Answered

VideoAsk Webhook is not sending


Davis Vasconcellos

I created a webhook and in all requests I get the error:
"No response(Invalid Date)".

the url is accessible and is responding with an OK for testing purposes.

when I copy the payload straight into my code, my script works correctly. apparently the webhook is not being sent.

For testing purposes, I created a new form (https://www.videoask.com/XXXXX) with the webhook pointing to pipedream https://XXXXXXX.m.pipedream.net and the error persists

It worked well until a few days into the project in production.

Best answer by Grace

Hey everyone a fix has been implemented and we’re monitoring the situation so let us know if you notice anything else or are still having issues. 

 

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11 replies

  • Explorer
  • 3 replies
  • May 29, 2023

Same issue for me now


Jared R
  • Navigating the Land
  • 1 reply
  • May 30, 2023

I am receiving the same error code "No Response (Invalid Date)"


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • May 30, 2023

Hey all, just looking into this will get an update asap for you!


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • May 30, 2023

Hey @Davis Vasconcellos @Ayd @Jared R it seems we had a partial service disruption and the engineers have been investigating and are currently working on a fix.

I will post here as soon as I have more information 🙏  and you can keep an eye on our status page here


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • Answer
  • May 30, 2023

Hey everyone a fix has been implemented and we’re monitoring the situation so let us know if you notice anything else or are still having issues. 

 


Viachaslau
  • Navigating the Land
  • 2 replies
  • June 29, 2023

The same issue. Its not working for several hours. My webhook was created an year ago but its stopped works yesterday

@Grace 


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • June 29, 2023

Hey @Viachaslau there seems to be some issues related to webhooks and exporting interactions, our engineering team is currently investigating so I will keep you updated once a fix has been pushed. Thanks for flagging!


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • July 3, 2023

Hey @Viachaslau sorry for the delay here, this should be working again but let us know if you spot any more unusual behavior 😊


Viachaslau
  • Navigating the Land
  • 2 replies
  • July 4, 2023

ok. i would like to resend all failed videoasks to my hook by one button. Does any button exist? 

@Grace 


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • July 4, 2023

Hey @Viachaslau I’m not sure, let me check if it’s possible to retrieve the failed webhooks


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • July 4, 2023

Hey @Viachaslau the webhooks should have still come through, just sent with a delay. If that’s not the case can you get in touch with the VideoAsk support team here  with as much information about the webhooks as you have so they can look into it 🙏 thanks


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