Typeform not collecting responses when "other" is selected as a multiple choice option | Community
Skip to main content
Question

Typeform not collecting responses when "other" is selected as a multiple choice option


  • Explorer
  • 4 replies

Hiya, We have a  typeform embedded in our Wordpress site.

 

It is working well.  Except when the respondent chooses the “Other” option in a multiple choice question.  Usually they should be allowed to type in text and then it should be saved.

 

However, this is not happening any more and typeform is not capturing the response.  Has there been some typeform updates that have impacted this?

 

Many thanks!

Bela

4 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14893 replies
  • March 8, 2022

Hi @bela Do you mind adding the link to your form so we can test it for you? Thanks!


Gabi Amaral
Ex–Typefomer
Forum|alt.badge.img+5
  • Ex–Typefomer
  • 1777 replies
  • March 16, 2022

Hey @bela! Hope you're having an amazing day! Can you send us the URL of your form so we can test it out? We'd love to help you but I'm afraid we'd need this link to be able to come up with the better solution possible! :wink:


  • Author
  • Explorer
  • 4 replies
  • March 18, 2022

Hi Gaby and Liz,

 

hope you are well and thanks for your message.  Our developers have sorted it, something on our end.  Many thanks, really appreciate your support.  Cheers, Bela


Gabi Amaral
Ex–Typefomer
Forum|alt.badge.img+5
  • Ex–Typefomer
  • 1777 replies
  • March 21, 2022

Amazing, @bela! Can you let us know how they were able to sort it? Curious to check it out! :wink:


Reply