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help needed :what the solution for this error


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{"code":"RETRIEVE_FORM_INSIGHTS_METRICS","description":"Access to metrics forbidden for form \"TNatOmnO\""}

this is my form , and I  want to get result from the api 
 

Best answer by Liz

Ah, that would be it, @Reem_Shamia ! You’ll need a Business plan or higher to access some of the data. You can read more about this here

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Liz
Community Team
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  • Tech Community Advocate
  • 14451 replies
  • April 18, 2022

Hi @Reem_Shamia Welcome to the community! Happy to have you here. 

Usually this error means that your account isn’t on a plan that supports this feature. What plan do you have? 


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  • 5 replies
  • April 19, 2022

Basic


Liz
Community Team
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  • Tech Community Advocate
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  • Answer
  • April 19, 2022

Ah, that would be it, @Reem_Shamia ! You’ll need a Business plan or higher to access some of the data. You can read more about this here


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  • April 21, 2022

Thank you Liz, I upgraded my plan, but I need the response summary for every question , how can I get that using api ? 


Liz
Community Team
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  • Tech Community Advocate
  • 14451 replies
  • April 21, 2022

Hi @Reem_Shamia After upgrading your plan, are you still receiving the same error? 

If so, @mathio do you happen to know why it would be showing that? 


mathio-tf
Typeform
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  • Typeform
  • 888 replies
  • April 21, 2022

Hi @Liz I am sorry but I am not familiar with APIs that much.


Liz
Community Team
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  • 14451 replies
  • April 21, 2022

@Reem_Shamia Would you mind sharing the full API call you’re making? (Though, just be sure not to include your API key!)


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  • April 22, 2022

I got the result, but I want it as it is in the summary page, ask if there is an api for that

like image below  I want the percentage for every answer  , intsead of 

"platforms": [

{

"average_time": 251,

"completion_rate": 62.5,

"platform": "desktop",

"responses_count": 5,

"total_visits": 9,

"unique_visits": 8

},

{

"average_time": 249,

"completion_rate": 94.1,

"platform": "phone",

"responses_count": 16,

"total_visits": 19,

"unique_visits": 17

},

{

"average_time": 0,

"completion_rate": 0,

"platform": "tablet",

"responses_count": 0,

"total_visits": 0,

"unique_visits": 0

},

{

"average_time": 0,

"completion_rate": 0,

"platform": "other",

"responses_count": 0,

"total_visits": 0,

"unique_visits": 0

}

],

"summary": {

"average_time": 249,

"completion_rate": 84,

"responses_count": 21,

"total_visits": 28,

"unique_visits": 25

}

}, and the questions in the survey

 

 


john.desborough
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  • Certified Partner & Champion
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  • April 22, 2022

@Reem_Shamia - just a thought if you are not getting the analytics/views you want to see: push the data into Google Sheets and use the capabilities inside Google Data Studio to do the analysis and visualization. 

des


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  • April 22, 2022

@john.desborough

But I do not have the data, 

do you suggest that I take the data from the response and  loop on each person who completed the servay, collect the results,  analyze the data and send them to Google !!


john.desborough
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  • Certified Partner & Champion
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  • April 22, 2022

Connect your form to google sheet - use the Connect function in the Builder to establish the connection and when you do, Typeform will note if you have existing responses and ask if you want them pushed to the Google Sheet. (there is a 3k row limit on what it will push though) 

 

that way the data would be in Google sheet and each subsequent submission to the typeform would be pushed to the Google Sheet as well

 


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  • April 22, 2022

thank you ! @john.desborough 


Liz
Community Team
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  • April 22, 2022

Thanks, @john.desborough !


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