I keep getting an error message when trying to share via email in the app.
The email that generates has nothing it in and when i go back to the video ask app, it says opps you need to set up your email. I tried a test email and it just sends a blank email.
I haven't found any instructions anywhere on additional app/email set up .
the app is up to date.
is there something I need to set up to make this work in the app? Could you direct me to instructions for sending video ask in the app specifically.
This is referring to sending a new video ask specifically.. not replying to someone that has responded to.
replys are working fine.
Answered
Unable to Send a video ask Via email
Best answer by madein84
I had to add the email I wanted to use to send the video ask from my phone to the native mail app. this resolved the issue.
videoask now opens the native iphone mail app and the video preview and link are there VS opening a blank gmail email.
this detail should be added to the instructions or in an FAQ somewhere.
+5Hey
Once you’ve created the videoask you should be able to go to the share panel to retrieve the email “embed” code, are you trying to integrate with your online marketing tool or just sending a one off email at this stage?
Just in case you haven’t already seen it, we do have this Help Center article which could be useful, but let me know how you’re planning on sending the email and I’m sure we can get to the bottom of this!
hi
The instructions you attached are showing desktop instructions. I can send one off emails without any issue from the desktop.
My issue is specifically with sending an email from the app. When I hit the share via email there is no option to copy an embed code. it just opens up my gmail and the email body is blank. and when I go back to app it says there is an error.
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+5Hey
default email is set to gmail.
when I hit share via email in the videoask app the gmail app open up right away. BUt the email body is just blank as I described in the previous posts.
is gmail supposed to open up right away or is the option to copy the embed code supposed to show first when I tap the share via email button?
+5If cauliflower can become pizza, you my friend can do anything
1 person likes this
I had to add the email I wanted to use to send the video ask from my phone to the native mail app. this resolved the issue.
videoask now opens the native iphone mail app and the video preview and link are there VS opening a blank gmail email.
this detail should be added to the instructions or in an FAQ somewhere.
1 person likes this
+5Hi
Life is a series of awkward moments separated by snacks.
+5Hi again,
Life is a series of awkward moments separated by snacks.
1 person likes this
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