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Follow Up Summary Screen


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Hi Typeform,

 

Something that I just noticed whilst working with follow-ups.

 

I have set up a follow-up using an “Or” condition - see first screenshot. But when I save it and return to the summary screen it shows as an “And” condition - see second screenshot. When you click in to edit the trigger it still shows as “Or”.

 

Is this a display issue or is it being set up as an “And” instead of an “Or”?

 

Thanks!

 

Andy

 

 

 

Best answer by ATS

Hi @Liz @Dan_Barker @Grace 

This appears to be resolved now, my “Or” conditions show as “Or” on the summary page now.

Thanks!

Andy

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9 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14461 replies
  • May 31, 2023

Hi @ATS Oh that’s interesting and confusing. Do you mind sharing what device you’re viewing the builder on? I’ll ask the product team about this. 


Grace
Community Team
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  • Community Advocate
  • 2520 replies
  • June 6, 2023

Hey @ATS how’s it going? Don’t forget to share the device you’re using so we can look into this further 😊


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  • Author
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  • 17 replies
  • June 8, 2023

Hi @Liz @Grace - I am on Windows 11 using Chrome Version 113.0.5672.127

Thanks!

Andy


Liz
Community Team
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  • Tech Community Advocate
  • 14461 replies
  • June 8, 2023

Thank you, @ATS ! And just to confirm, have you published the changes to your form? 


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  • Author
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  • 17 replies
  • June 8, 2023

Hi @Liz - interesting question, what I have noticed so far when adding a “Follow Up” to a form, it says that the follow up is active, but I do not then get prompted to Publish again when I go back on the Create screen. Follow Ups are working though.

This is definitely different to how Notifications used to be setup. Anytime they were changed then the Create screen would prompt to Publish again.


Liz
Community Team
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  • Tech Community Advocate
  • 14461 replies
  • June 9, 2023

Yeah, that’s definitely true, @ATS . Let me ask if this is expected behavior!


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  • Typeform
  • 7 replies
  • June 9, 2023

Hi @ATS -
Thanks for the engagement w/ Follow Ups.

What I have noticed so far when adding a “Follow Up” to a form, it says that the follow up is active, but I do not then get prompted to Publish again when I go back on the Create screen. Follow Ups are working though.

You don’t need to ‘Publish’ changes to follow-ups, but you do need to publish your form prior to adding or changing follow ups.


Regarding the behaviour where ‘OR’ logic is changing to ‘AND’… let me dig in about that and work out what’s going on.

🙌


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  • Author
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  • Answer
  • June 27, 2023

Hi @Liz @Dan_Barker @Grace 

This appears to be resolved now, my “Or” conditions show as “Or” on the summary page now.

Thanks!

Andy


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  • Typeform
  • 7 replies
  • June 28, 2023

Great to hear. The team pushed out a fix last week so great to know the behaviour is now correct.

Thanks for your feedback Andy!


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