Capping or Fixing a SCORE

Hi @ACC Happy Monday! I hope you had a lovely weekend! Are x and y answers to questions? If so, you should be able to set up a calculation using our logic jumps, and this article here has a bit more information on doing so. 

For example, your logic calculations would look a little something like this: 

Thanks for the answer @Liz  For some reason I still cant make it work. Please see a screenshot below to my logic. 

Ill try to provide more detail to see if you can help me, Im trying to provide the number of hours a service I am providing will take to be completed. 

i have added several logic based on previous questions. E.g if you need cleaning service then I have added 2 hours to the Score. 

However, after adding all the rules, I want to add a new rule that supersedes all the previous rules and says that if the score is above 8 hours this should be always 8 hours. 

Help please ! 
 

@ACC - using score as your ‘subtotal variable’ often complicates the whole process.. suggest creating another variable ie v_score that you can use instead of score.. 

des

Thanks.

Im not sure if this helps my situation. @john.desborough if I create a new variable, then both variables will be displayed. Unless there is a way to create a rule to show when one or other variable are displayed. 

In an ideal world, what I am looking for is something that says if you pick services, a + b + C… this will add = 8 hours but this cant be done. There are only options to +, -, x, and divide.

Any further help @Liz  

Hi @ACC Hope you’re doing well! Did the solution above work? Let us know if you still need help!

Hi @Liz  If possible I would like additional help. I think I understand what @john.desborough is suggesting but I still dont understand how to display one or the other scores, as per my screen above. Is there a chance to have a call with someone to do a walkthrough. It shouldn't take long. 

Hi @ACC While we don’t have phone support, you can contact our support team here for 1-1 help.

As for displaying the scores, are you referencing our recall information feature?