UTM Parameters Passing To TF and HubSpot, But Not GA | Community
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UTM Parameters Passing To TF and HubSpot, But Not GA


We have an embedded typeform and have been able to setup utm tracking both natively in our typeform responses, as well as having those utms sent to HubSpot. 

However, are UTMs are not coming across in our GA instance, they are still all coming over as ‘Paid Other’ or ‘Referral’.

Here is the code we currently have for the embedded typeform:

 

function initializeTypeform() {
          const { toggle } = window.tf.createPopup('EMvLL3Z7', {
            medium: 'website-lead-gen',
            hubspot: true,
            shareGaInstance: 'G-LCK6N97PCB',
            transitiveSearchParams: ['utm_source', 'utm_medium', 'utm_campaign', 'utm_content', 'utm_term'],
            redirectTarget: '_self',
          });


Is there something wrong here as to why utm params aren’t being passed to our GA4 Instance?

6 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14960 replies
  • January 31, 2024

@mathio might be able to help you with this!


mathio-tf
Typeform
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  • Typeform
  • 888 replies
  • January 31, 2024

Hello @annamariegalante1 

can you please share the URL where your typeform is embedded? Do you have utm_* parameters in the URL of your website?


Hi @mathio , thanks for hopping on this thread. the base url of the typeform is https://joinmoxie.com - the utms depend on the source, but yes, we do have utms on the URL. You can see some of the utms that have come through recently in the screenshot below.

 

 


mathio-tf
Typeform
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  • Typeform
  • 888 replies
  • February 1, 2024

It looks like the parameter is passed to your typeform correctly. I am sorry but I do not know what could be the issue with GA 🤔


@mathio any ideas of how we could set things up differently?


mathio-tf
Typeform
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  • Typeform
  • 888 replies
  • February 2, 2024

I am not Google Analytics expert, sorry 😞


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