Thumbnail isn't showing when i paste the link even on what's app? | Community
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Thumbnail isn't showing when i paste the link even on what's app?


My thumbnail isn’t showing when i copy and paste the link. It only shows the typeform one. I’ve tried everything and wanted to send this out today as its already late. I’ve paid for a basic plan which i thought would cover my basic needs (this being one of them) It’s allowing me to change the thumbnail but, the issue comes when i come and paste. Please can you help as it looks really unprofessional with the typeform generic thumbnail. Thanks

6 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15008 replies
  • January 17, 2024

Hi @gabygabygaby Have you updated the meta information in your form? 


Grace
Community Team
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  • Community Advocate
  • 2681 replies
  • January 24, 2024

Hi @gabygabygaby how’s it going? Did you manage to get this working? Let us know if you still need help 😊


Kelly ter Horst
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Hi @gabygabygaby, I have the same issue, already for the second time. I’m waiting already for 6 days for this problem to be solved but nothing so far. Ik have 35 video’s waiting to be send and can’t do anything right now. It’s my work, I am really annoyed and nervous about it. Were you able to fix this problem 8 months ago? If yes, please tell me how.

 

Kind regard,

Kelly


Liz
Community Team
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  • Tech Community Advocate
  • 15008 replies
  • October 3, 2024

Hi @Kelly ter Horst Can you confirm if you have updated the meta settings on each of your forms? 


Kelly ter Horst
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Hi @Liz, I don’t know exactly what you mean and how to do it. If you can guide me throug it that would be really helpfull. ☺️ I can use all the help, this whole thing is drivin’ me crazy! 


john.desborough
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  • Certified Partner & Champion
  • 5304 replies
  • October 3, 2024

@Kelly ter Horst - the link that @Liz posted above is the set of steps to follow.. scroll down below the video. 

as per your other thread, where i have also responded, if you have set the metadata information properly in your typeform, then the issue is with the other platforms and not Typeform. 

change the details on the Share tab - 

des


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