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Answered

Audio Broken on all videos

  • Apr 21, 2023 5:40 PM UTC
  • 3 replies
  • 142 views

Dan L
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When I click play, the video plays with no sound and the play button is still on the screen with the video playing.

 

I have to click play twice for the sound to work but when I click play the second time the video starts over from the beginning. This is only happening on mobile 

Best answer by andrew_videoask

This has been resolved 🙂

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3 replies

john.desborough
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  • Certified Partner & Champion
  • Apr 21, 2023 6:02 PM UTC

@Dan L - suggest raising a support ticket with the help desk. that would be the official channel for support… two vectors are better than one

des


andrew_videoask
Typeform
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This has been resolved 🙂


Grace
Community Team
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  • Community Advocate
  • Apr 25, 2023 8:01 AM UTC

Looks like this one was linked to this thread

 

Thanks for flagging @Dan L let us know if you spot anything else 😊