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All my videosasks have no audio when I view them on mobile, but when I view on desktop everything works fine.
Is there an outage or glitch thats causing this? Ive tried multiple phones and browsers on mobile and all are having the same problem (no audio on the videos).
Best answer by andrew_videoask
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Hi
What’s your videoask URL?
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Hi
One of my colleagues tested on an Android device and wasn’t able to reproduce the problem.
What device(s) have you tested on?
Asking some other colleagues to test as well...
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All the tests were on iphone. The browsers that arent working on iPhone are Chrome and safari
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Thanks for sharing that info,
I’ve escalated this is a top priority bug for our engineers, and they’re currently working on a fix.
Thanks for your patience. I’ll keep you posted!
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Hi
Let us know if you have any further questions 🙂
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thanks!
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This broke again. Now When i click play the video plays with no sound and the play button is still on the screen with the video playing. I have to click play twice for the sound to work but when I click play the second time the video starts over from the beggining
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Hi
Are you still experiencing this issue? I see that Grace from our team has been in touch with you, and it seems like everything is resolved.
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Hey Andrew, no worries. Yes the “Delay interaction” bug was resolved. Thanks!
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