Canceled plan still charged money | Community
Skip to main content
Answered

Canceled plan still charged money


Hello, one year ago I joined typeform and picked a plan to play around a bit. After doing that the next day I canceled my subscription. However after a year I get charged 540€ out of nowhere which is very scary. In the invoice it says that its free and that its a yearly plan but I still got charged 540€ anout which no information is to be found. I already contactee refund team but no one is replying to me. What can I do in this situation? I’m really devastated after this event.

Best answer by Liz

Hi @sachtininkas48 Thanks for stopping by the community. You’ll need to contact our billing team here for any billing-related issues, as they have access to your account and invoices. 

View original

5 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15018 replies
  • Answer
  • August 24, 2023

Hi @sachtininkas48 Thanks for stopping by the community. You’ll need to contact our billing team here for any billing-related issues, as they have access to your account and invoices. 


How long does it usually take for billing team to respond?


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15018 replies
  • August 24, 2023

Hi @sachtininkas48 It depends on the plan you’re on, but I’ll give them a nudge for you!


Thank you, everything was refunded.


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 15018 replies
  • August 28, 2023

Glad to hear it, @sachtininkas48 ! Let us know if we can help with anything else. 


Reply