The upgrade of the plan is not happening. Argh! Something went wrong

  • 21 March 2024
  • 1 reply

Been trying to upgrade the number of responses for my form and tried three different credit cards but it is not letting me. What I am seeing is the pic mentioned below



Best answer by Liz 21 March 2024, 15:08

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Userlevel 7
Badge +5

Hi @alliancefrancais Thanks for stopping by the community and sorry for the troubles upgrading your account. Usually, this error occurs when the card has been declined, but to help narrow it down, our billing team can log into your account and check this for you. 

You’ll want to contact them here from the email address on your account. 😀