Hello,
I’m facing an issue with the integration of Typeform on Intercom, when we send the form, the client only sees "ah-ha you've unlocked their secret" with a presentation of Typeform. Can you help me to solve this issue ?
Typeform link:
Displayed on Client side:
Thank you !
Best answer by picsoung
hey
We isolated the issue and were able to provide a fix. You should not need to change anything on your existing flows.
I am also experiencing this issue. I think it must be a problem with the integrations between typeform and intercom
+5Hi
Sorry to see that you are facing issues with this integration.
Do you use custom links on you typeform by any chance?
ex: turn https://picsoung.typeform.com/to/KKS7qMpL
into https://picsoung.typeform.com/to/myawesomeform
if that’s the case, I would recommend to re-add the form to your flow, that would probably solve the issue.
+5hey
We isolated the issue and were able to provide a fix. You should not need to change anything on your existing flows.
+5Hey
I am sorry to hear you are experiencing the same issue.
Did you reach out to our support team: support@typeform.com?
It’s easier to debug things like this, because we would need your intercom workspace id, the id for your typeform, and it’s probably better to not share those details publicly in a form.
Once we receive it, we can act on it and find where the bug is coming from ;)
Hi, same problem, I get a landing page when opening this url from a mobile. But other users get the survey. Why?
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Have a nice day !