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Required questions


It would appear that even when questions are * required you can still scroll down, avoid answering them and submit. I read the help article on this and said the questions would reappear at the end if you didn’t answer prior to submitting but that didn’t happen. 

Any ideas here of how to make the questions actually mandatory?

 

Thanks,

Mary 

Best answer by john.desborough

@Al at DECKED - from another user here..

one of the things to keep in mind if you use logic branches - if you have required questions on the Yes branch of your survey and choose NO, and are presented with a series of questions only on the No branch (or send someone straight to the ending) , the user will bypass all the required questions on the Yes path .. sort of like this

  • q1 is Yes or No
  • if q1 is YES
    • then jumpto q2 then q3 then q4 then q8
  • if q1 is NO
    • then jumpto q5 then q6 then q7 then q8
  • q8 to q9 then ending are all common in this example

if all the questions are required, the user will only see SOME of the required questions and will not have the opportunity to answer the others, hence the answers will be blank

If you are NOT using any logic jumps, then you should probably take a screen shot of the logic map and display it here, it you could

thanks

 

@Paulo - yeah.. it’s usually the simple things we forget BUT what happens in Community, stays in Community lol

 

des

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7 replies

Mariana
Ex–Typefomer
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  • Ex–Typefomer
  • 679 replies
  • April 1, 2021

Hey @Mary. Welcome to the Typeform Community :hugging:

 

When a question is set as required, the respondents can scroll down until the submit button but they won't be able to submit the form. Do you mind sharing your Typeform URL? I'll be happy to test it and try to submit it without answering one of the required questions. :)


  • Navigating the Land
  • 3 replies
  • July 19, 2021

I’m experiencing this same issue! I have several required fields and have somehow collected blank responses from numerous submissions. How could I have collected a blank response on a required question?!

I’m attaching two screenshots. The first demonstrates that this specific question is set to Required. The second screenshots shows that multiple respondents have been able to submit the form without selecting one of the two valid responses.

Question is configured as “Required”

 

Results > Responses for this Typeform show multiple blank submissions

 


  • 304 replies
  • July 20, 2021

Hi @Mary and @Al at DECKED , great question!

I can’t tell if that’s the issue, but @john.desborough shared something quite interesting about publishing in this post.

If you set some questions as required after you had published your form, make sure you hit the publish button again, so the changes may be saved in the published version of your form.

 


john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5262 replies
  • Answer
  • July 20, 2021

@Al at DECKED - from another user here..

one of the things to keep in mind if you use logic branches - if you have required questions on the Yes branch of your survey and choose NO, and are presented with a series of questions only on the No branch (or send someone straight to the ending) , the user will bypass all the required questions on the Yes path .. sort of like this

  • q1 is Yes or No
  • if q1 is YES
    • then jumpto q2 then q3 then q4 then q8
  • if q1 is NO
    • then jumpto q5 then q6 then q7 then q8
  • q8 to q9 then ending are all common in this example

if all the questions are required, the user will only see SOME of the required questions and will not have the opportunity to answer the others, hence the answers will be blank

If you are NOT using any logic jumps, then you should probably take a screen shot of the logic map and display it here, it you could

thanks

 

@Paulo - yeah.. it’s usually the simple things we forget BUT what happens in Community, stays in Community lol

 

des


  • Navigating the Land
  • 3 replies
  • July 20, 2021
Paulo wrote:

Hi @Mary and @Al at DECKED , great question!

I can’t tell if that’s the issue, but @john.desborough shared something quite interesting about publishing in this post.

If you set some questions as required after you had published your form, make sure you hit the publish button again, so the changes may be saved in the published version of your form.

 

Hi Paulo,

 

That’s a good point, but as demonstrated in the image below there are no unpublished edits on this Typeform.

 


  • Navigating the Land
  • 3 replies
  • July 20, 2021
john.desborough wrote:

@Al at DECKED - from another user here..

one of the things to keep in mind if you use logic branches - if you have required questions on the Yes branch of your survey and choose NO, and are presented with a series of questions only on the No branch (or send someone straight to the ending) , the user will bypass all the required questions on the Yes path ..

Hi John,

 

You hit the nail on the head here. The form was built with two identical, required questions and depending on the previous answers, the user will only encounter 1 of them. Screenshot added below. I think there are some issues with our CRM overwriting known values with blank values as these two Typeform questions feed into the same CRM property...that’s where the confusion began. Thank you for your advice!

Logic is such that user responds to 1 question or the other but never both

 


john.desborough
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  • Certified Partner & Champion
  • 5262 replies
  • July 20, 2021

@Al at DECKED - glad to be of service!

just a note on something ‘similar’ that often stumps people and has been asked in here a couple of times: if you have the ‘percent complete’ toggle switched on and are watching it carefully at the end of each answer, you might see that you go from being 40% complete to 30% based on an answer choice - this is due to the logic pathing being ‘switched’ based on the answers. Just something that might come up someday, maybe, perhaps lol.. 

 

des


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