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Trouble accessing my account

  • February 17, 2023
  • 6 replies
  • 29 views

I recently updated my payment details, but every time I try to log in it continues to ask me to update that information. I update all of it, try to navigate to the workspace and it pushes me back to the payment details page. Like a vicious circle. Has anyone dealt with this before?

Best answer by john.desborough

@amyzelin - suggest you raise a ticket with Typeform Support at this link - they should be able to look into it.. 

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john.desborough
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@amyzelin - suggest you raise a ticket with Typeform Support at this link - they should be able to look into it.. 


Liz
Community Team
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  • Tech Community Advocate
  • February 24, 2023

Hi @amyzelin Were you able to reach our support team? 


  • Explorer
  • February 24, 2023

Yes, thank you!


Ibrahim masudi
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Hi @amyzelin if you're into your account but can't access pages such as My Account and My Orders, you'll need to check that you device clock is accurate, for security reasons, if your device clock is fast, you won't able to access your my account page visit team members for more assistant as my friend @Liz 


Ibrahim masudi
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*as my friend@Liz said*


Liz
Community Team
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  • Tech Community Advocate
  • February 24, 2023

@amyzelin Glad to hear it! Let us know if there’s anything else we can help with. 😀


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