How to enable a pre-filled mail via the mail:to function as a hyperlink? (And: how to get around the character limit of setting links) | Community
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How to enable a pre-filled mail via the mail:to function as a hyperlink? (And: how to get around the character limit of setting links)


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Hello dear community! 😊

I would like to achieve that the user can select a contact by using a survey. An email address is assigned to this contact. If one clicks on the contact, a predefined email opens with a predefined text.

To achieve this, I used the tool https://mailtolink.me/ to write such a ready-made e-mail. Example:

mailto:info@example.com?subject=Hello%20world!%20This%20is%20my%20subject%20with%20very%20important%20information&body=Hello%20there%2C%0D%0A%0D%0AI%20really%20would%20like%20to%20make%20the%20mail%3Ato%20function%20work. %0D%0AAdditional%20text%2C%20additional%20text%2C%20additional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text. %0D%0A%0D%0AAdditional%20text%2C%20additional%20text%2C%20additional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text%2Cadditional%20text.%0D%0A%0D%0A%0D%0AKind%20regards%0D%0ASender

I then copied the code.

After that I marked (on a certain result page) of my survey, a certain text area "Contact me now" and pasted the code as a hyperlink.

Result: It works so far!

 

But: There seems to be a character limit for links (approx. 266 characters maximum), because above a certain length of the prefabricated email, this method no longer works, or it looks very weird.


Does anyone have any ideas how else I can solve this?
Unfortunately, it is not possible to shorten the text within the prefabricated e-mail by the length of the URL, as otherwise the meaning is no longer understood.
 

Please help!

Thank you very much!

Liz
Community Team
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  • Tech Community Advocate
  • October 17, 2023

Hi @Jasmedi I don’t believe there is a character limit for hyperlinks, but let me check with the support team on this! 


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  • Explorer
  • October 18, 2023

Liz
Community Team
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  • Tech Community Advocate
  • October 18, 2023

Hi @Jasmedi I asked our product team about this, and we don’t currently have any limitations on the character length for URLs. 

Do you mind sharing a screenshot or video of how you have the hyperlink set up in the builder? 


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  • Explorer
  • October 18, 2023

Hi @Liz  !

Sure! :) Here is how I proceeded:

 

Step 1:

I highlight the required text section.

Step 2:

I click on the chain symbol to open the area where I can insert the link.

Step 3:

I insert the code via pressing “Ctrl” and “V” on my keyboard.
Then I press “enter”.

Step 4:

After I pressed “enter” the required text area is still highlighted.

Step 5:

I publish the changes. And then when I chose the “option 3” to make sure, that I get the ending “you chose: Contact C” there can be seen, that the code is still overflowing.

 


Liz
Community Team
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  • Tech Community Advocate
  • October 19, 2023

Wow that’s odd. I can’t see anything offhand that would be causing the hyperlink to act in this manner. Do you mind if the technical support team takes a closer look at this? They’ll be able to log into your account and test this further to see what’s causing the issue. If you contact them here and reference this post, that should help speed things up!


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  • Explorer
  • October 24, 2023

Hello dear Team! :)

 

the support was able to solve this issue! I checked it and it worked all fine!
Many many thanks for making this work! The topic can be closed!


Kind regards

Jasmedi


Liz
Community Team
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  • Tech Community Advocate
  • October 24, 2023

Oh glad to hear it, @Jasmedi ! What solved the issue? 👀


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  • Explorer
  • October 24, 2023

@Liz  ! I don’t know! It was the developer’s magic of the typeform support.

I am happy that it works now! 😊


Liz
Community Team
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  • Tech Community Advocate
  • October 24, 2023

Ha glad it was an easy fix then, @Jasmedi ! Nothing like a sprinkle of developer magic. 💪


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