Typeform doesn't send Response to Google SpreadSheet since today | Community
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Typeform doesn't send Response to Google SpreadSheet since today

  • November 18, 2021
  • 5 replies
  • 1012 views
M

Hi!

As always I connected one new typeform to a new google spreadsheet with the same google account integration I already used for 20 typeforms in the past.

But since today the respons are not pushed inside the spreadsheet.

If I delete the integration and I create a new one Typeform find the new response and put them inside a new sheet inside the spreadsheet, but when a new response is sent nothing happened.

Is it possibile to have support?

Thank you

Best answer by Liz

Hi @Mure Thrive X There are various reasons why the Google Sheets integration would stop working, such as: 

  • You can't change the headers of the document.
  • Integrate the same form in two different Google sheet URLs instead of the same Google sheet document.
  • Integrate two forms in the same tab
  • Delete tabs on the sheet
  • Move the Sheet within your Google Drive
  • Delete your Sheet if it's in use in an integration

 

Do you happen to know if any of these apply to you? 

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • November 18, 2021

Hi @Mure Thrive X There are various reasons why the Google Sheets integration would stop working, such as: 

  • You can't change the headers of the document.
  • Integrate the same form in two different Google sheet URLs instead of the same Google sheet document.
  • Integrate two forms in the same tab
  • Delete tabs on the sheet
  • Move the Sheet within your Google Drive
  • Delete your Sheet if it's in use in an integration

 

Do you happen to know if any of these apply to you? 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
1 person likes this
  • Gabi Amaral
    Gabi Amaral
M

Hi thanks for your reply, nothing of the possibilities you wrote is my case.

 

I created a brand new typeform, I also let typeform create a brand new spreadsheet

 

But after all no response is sent to this new spreadsheet 

E
1 person likes this
  • E
    Estefania Hernandez
E

This happens to me also! 

I already send a ticket, hope to get an answer soon

M
1 person likes this
  • M
    Mure Thrive X
Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • November 19, 2021

Hi @Mure Thrive X I would suggest contacting our support team directly here so they can test the form and see what’s happening in the backend of the integration. 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
1 person likes this
  • Gabi Amaral
    Gabi Amaral
O
  • Oshin S.
  • Navigating the Land
  • September 21, 2023

Hi, 

I read the above steps to resolve the issue but it is not working. The integration with google sheet didnot transfer the data to sheets. 

I have done this ten times before it worked. But why not now. 

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