Hi @Marco Izq Thanks for reaching out and great question! When you click to create a new typeform, you should see those templates appear. 

Are you able to see the templates when creating a new form? 

Yes,  I able to see that templates, but the others ? it shows many templates from different categories on the type form web site, why I can se those templates.

@Marco Izq - this is from another user. 

if you go to the web site and see a template that you like you can explore it from the web site and, if i recall correctly, most of the ones on the web site give you the option to copy the template and use it in your account. 

when i start a new typeform, also on the professional account, i see all the templates from the web site in the set of templates that are on the website list as well. 

which ones in particular do you want to explore/use? Take a screen shot showing the ones you would like to use, from the web site and post it here - we can better help you then. 

I am new to Typeform and encountered the same issue - the sales page shows available templates but I do not find them in the templates offered in my paid account.  Specifically, 

Fitness Health History Questionnaire Template

https://www.typeform.com/templates/t/fitness-health-history-questionnaire-template/

Did anyone find a solution?

I understand now.  If I am logged in and go to the templates on the Typeform website (not the templates in my workspace) I can choose ‘Start with this template’ and it will import into my workspace!

Thanks for the help, @john.desborough and glad you were able to find the template, @Jody ! Let us know if we can help with anything else. 

How dumb is it that I have to go elsewhere to get a template that should be in my account when I click “create typeform”? How does it make any sense that I have to look that up and “import” that into our account? Mindboggling.

Hi @roedentallab What template are you referencing? 

There are MANY forms I see on the main site that I don’t see when i click “create typeform”, the categories aren’t even the same.

In this particular example I meant https://www.typeform.com/templates/t/client-onboarding-form-template/

And even if i do as suggested above - which is backwards logic. If I click “Use this template” on tis link (and don’t get me started on i’m already logged and i go to this page and it doesn’t have me logged in but then i click “log in” and it takes me away from this page never to be seen again). So I click “use this template” it takes me to a page that says “Fetching accounts” and spins forever. I’ve tried this at home and at work, different networks, PC and MAC.

Extremely frustrating.

Hi @roedentallab Do the templates eventually add into your account? What browser are you using? 

They have never made it into my account. I have used Chrome on both PC and Mac.

And again, why would I ever have to do it this way??

Hi @roedentallab I asked our support team about this, and they mentioned it can happen if you have your personal workspace turned off (such as if you’re in a team account). Do you happen to know if this is the case?