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Answered

Email notifications not send

  • October 18, 2021
  • 7 replies
  • 296 views
J

Hi, we have set up 4 email accounts to get notifications for new Typeforms, but the results are only sent to 3 of those accounts. 

Do you have a suggestion how to fix this?

Thanks! Jeroen

 

 

Best answer by Liz

Hi @jeroentje86 Did you publish the changes to your form? If you did and that still hasn’t solved the issue, our support team can look in the backend to see if the email is being blocked. You can contact the support team from your account email here to take a closer look into this. 

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7 replies

N
  • nihal
  • Navigating the Land
  • 1 reply
  • October 18, 2021


First check email authentication is enabled here Administration ► Users  ► Authentication ► Manage authentication then check  Administration ►Server ► Email, Then do a test yourself. It is very common for typeform and yahoo to block mails.
thanks
 

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14890 replies
  • October 25, 2021

@jeroentje86 Were you able to get your notifications working? 

Life is a series of awkward moments separated by snacks.
J
  • jeroentje86
  • Author
  • Explorer
  • 2 replies
  • October 26, 2021

@Liz @nihal Thanks for the suggestion. But actually I can’t find the mentioned menu structure in Typeform. So I’m really stupid or the suggested menu items are from  is in another app (Yahoo?)…

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14890 replies
  • October 26, 2021

Hi @jeroentje86 I believe @nihal is referencing Yahoo’s platform, but in the meantime, can you also be sure that you’ve published any changes to your form? Sometimes this is an easy fix for notifications not working. :grinning:

Life is a series of awkward moments separated by snacks.
john.desborough
Gabi Amaral
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  • john.desborough
    john.desborough
  • Gabi Amaral
    Gabi Amaral
Gabi Amaral
Ex–Typefomer
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  • Gabi Amaral
  • Ex–Typefomer
  • 1777 replies
  • November 2, 2021

Hey @jeroentje86! Were you able to fix this issue? Let us know what was the outcome of it! :wink:

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
J
  • jeroentje86
  • Author
  • Explorer
  • 2 replies
  • November 4, 2021

Hi @Liz and @Gabi Amaral I was not able ti fix the issue yet unfortenately. We didn’t perform any changes to our forms recently. We just added one mailaccount for the notifications, but no notifications are sent to this mail account

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 14890 replies
  • Answer
  • November 4, 2021

Hi @jeroentje86 Did you publish the changes to your form? If you did and that still hasn’t solved the issue, our support team can look in the backend to see if the email is being blocked. You can contact the support team from your account email here to take a closer look into this. 

Life is a series of awkward moments separated by snacks.

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