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billed for the wrong subscription

K

I changed back to basic subscription in December 2021.  The old amount was just taken out of my account as if I never changed my subscription.  It showed that I would be charged 29$ starting January 5, 2022.  I want a refund and my subscription changed.

Best answer by Liz

Hi @KTinsley You’ll want to contact our billing team directly for any issues with payments, as they can log into your account to help (whereas we can’t here). 

You can contact them from your account email here. 

If you have any questions in the meantime, please let us know!

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • January 6, 2022

Hi @KTinsley You’ll want to contact our billing team directly for any issues with payments, as they can log into your account to help (whereas we can’t here). 

You can contact them from your account email here. 

If you have any questions in the meantime, please let us know!

Life is a series of awkward moments separated by snacks.
K
  • KTinsley
  • Explorer
  • January 6, 2022

I see how I can reach the billing department.  Why is it so difficult to reach out to them?

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • January 6, 2022

Hi @KTinsley Have you already submitted a request to them at that link? They should get back to you shortly once you do. :grinning:

Life is a series of awkward moments separated by snacks.
K
  • KTinsley
  • Explorer
  • January 6, 2022

No, I don’t see how I could email them. 

Liz
Community Team
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • January 6, 2022

@KTinsley If you click the link above, you can fill out the form there to contact our billing team. 

Life is a series of awkward moments separated by snacks.

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