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Questions missing from export

  • September 17, 2022
  • 8 replies
  • 67 views

Some questions are missing from my Excel export, but the choices for the question are there. It seems to be the question in a second option of a Y/N branch. Any suggestions?

8 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14883 replies
  • September 19, 2022

Hi @glikeness Was the question updated/changed at all? If so, this could affect the export. If not, are all the changes to the form published


  • Author
  • Explorer
  • 3 replies
  • September 19, 2022

The “Published” button is greyed out, so I believe that it is.


Liz
Community Team
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  • Tech Community Advocate
  • 14883 replies
  • September 19, 2022

Thanks, @glikeness . Were any changes made to the questions, such as editing the questions or deleting them? 


  • Author
  • Explorer
  • 3 replies
  • September 19, 2022

Quite possibly. I’m still refining the survey with the client.


Liz
Community Team
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  • Tech Community Advocate
  • 14883 replies
  • September 20, 2022

Hi @glikeness Ah, that would definitely cause the issues you’re seeing. Once the changes have been completed, I would then suggest deleting the integration and re-adding it. 


  • Author
  • Explorer
  • 3 replies
  • September 20, 2022

Thanks for the advice. To be clear, what do you mean by ‘the integration’?


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1777 replies
  • September 21, 2022

I believe she meant your integration with Excel, @glikeness 😊


Liz
Community Team
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  • Tech Community Advocate
  • 14883 replies
  • September 23, 2022

Hi @glikeness Were you able to delete/re-add the integration ok? 


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