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Scoring on multi question


Ash.NZ
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  • Community Wizard
  • 119 replies

Hi there,

I am trying to set up scoring logic to add a score amount based on the response given on a multi-question page element. However, it seems like when I do this specifically on a multi-question page element, it is not giving me a selection to add a score. It just says the following (screenshot below) and gives no other options I can choose from. 

I have definitely checked and the question and answers are multiple choice and are definitely there when viewed on the content tab. I am just wondering if this is a limitation of this element, with it being a newer Typeform feature (multi-question page).

Is anyone able to shed some light please?

I realise I may be overlooking something completely obvious, but the person I am doing this form for has specified it is really important that it is done with multi-question page elements.

 

 

12 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15014 replies
  • September 12, 2024

Hi @Ash.NZ That is a great question. I don’t believe this is a limitation, but I could be wrong! Do you mind sharing a screenshot of how you have the questions in the multi-question section setup? That would be handy!


Ash.NZ
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  • Author
  • Community Wizard
  • 119 replies
  • September 12, 2024

Hi @Liz, thanks for your response. As this is for a client of mine I will private message you if that is ok? Will include a video recording just in case that helps!


Ash.NZ
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  • Author
  • Community Wizard
  • 119 replies
  • September 16, 2024

Hi @Liz I am just checking you received the private message I sent you with more information. If you can get back to me as soon as possible, that would be great!


Liz
Community Team
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  • Tech Community Advocate
  • 15014 replies
  • September 18, 2024

Thank you for the video, @Ash.NZ ! Let me send this video to the product team and see what they say!


  • Navigating the Land
  • 1 reply
  • September 27, 2024

Hi, I’m having the same problem. Trying to set up scoring logic to add a score amount based on the response given on a multi-question page element but I get the same error message. 

 

Have you received any a response on this yet? 

 


Ash.NZ
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  • Author
  • Community Wizard
  • 119 replies
  • September 28, 2024

Hi @Manuela Posada No I haven’t had confirmation of a fix or reason why I am getting this issue. My thinking is that it is due to it being a newer element that has been introduced 


  • Explorer
  • 4 replies
  • September 30, 2024

When I try to create a logic rule for a part of a question group, it says the element was deleted, even though the element is there. How can I get around this?

 


Liz
Community Team
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  • Tech Community Advocate
  • 15014 replies
  • September 30, 2024

Hi @eaylor That is a very good question. I’m not sure why this message appears, but I’ve reached out to our product team for more help on this!


  • Explorer
  • 4 replies
  • October 1, 2024

It does that for all questions


  • Explorer
  • 4 replies
  • October 3, 2024

@Liz did you hear back from the product team?


Liz
Community Team
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  • Tech Community Advocate
  • 15014 replies
  • October 3, 2024

Hi @Ash.NZ and @Manuela Posada Thanks for your patience while I asked the product team on this! It looks like this issue is showing with our multiple questions per page feature, which sadly doesn’t support logic yet. However, they are planning to add this by the end of the year, and our Help Center team is going to update the support article accordingly to prevent any further confusion!


Liz
Community Team
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  • Tech Community Advocate
  • 15014 replies
  • October 3, 2024

@eaylor I added your posts here where I added information from the developers!


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