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How to show guest their error?


We opened a business account a few days ago and are getting on really well with the software. However, we have an issue with with our first form. 

If a customer fills in our form and omits an item the form can’t be submitted. Is there a way to show the customer which section they have not filled in?

I found it quite hard to find what I’d missed when testing.

Thank you

Chris

 

Best answer by Liz

Hi @ChrisCollingsDunskey Do you have the question marked as required? If so, the form should bring the respondent back to the question that they haven’t filled out. 

Otherwise, I don’t think there is a way to show what they’re missing that I know of, but @picsoung or @mathio , am I missing anything? 

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3 replies

Liz
Community Team
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  • February 4, 2022

Hi @ChrisCollingsDunskey Do you have the question marked as required? If so, the form should bring the respondent back to the question that they haven’t filled out. 

Otherwise, I don’t think there is a way to show what they’re missing that I know of, but @picsoung or @mathio , am I missing anything? 


@Liz thank you, I will double check our form setup.


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
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  • February 8, 2022

Hey @ChrisCollingsDunskey! How are you doing today? Don't forget to send us your form once you've checked everything! Hoping you can solve this! :wink:


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