HELP NEEDED! Quiz won't load properly in Europe | Community
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HELP NEEDED! Quiz won't load properly in Europe

S

Hello -

I’ve published my survey and sent it out globally but people receiving it in Europe (London, Dublin, France and Italy) are not able to complete it. It brings them to the attached page and asks them to create an account, once they do and are logged in and try to open the survey again it does the same thing. 

Any solutions? Need this resolved asap.

 

What people in Europe are seeing upon clicking the link - they create an account and still can’t access

 

2 replies

john.desborough
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  • john.desboroughCertified Partner
  • Certified Partner & Champion
  • 5271 replies
  • June 11, 2021

@stephanie - this is from another user

 

would you be able to share the link to your survey here? I am located in Canada but several of the typeform support folks in the forum are located in Spain and might be able replicate/test the link to see. 

thanks

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Gabriel
Ex–Typefomer
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  • Gabriel
  • Community Team
  • 857 replies
  • June 18, 2021

Hey @stephanie , Did you find out what the issue is? This sounds odd indeed, happy to assist here in the community. 

Have a fab day. 

"If you think you are too small to make a difference, try sleeping with a mosquito".

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