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Answered

Free Form Not Publishing

  • February 22, 2021
  • 8 replies
  • 230 views

I have created a free account and a quiz with 10 questions. When I try to publish it says I have too many questions. I thought 10 questions is okay for the free version. This is the error message I get:

“This typeform uses trial features that aren’t on your plan. To publish it, upgrade your plan or remove these trial features:

unlimited questions

 

What am I doing wrong?

Best answer by DanaCoursey

No, no question group. I deleted a question and it worked. Not ideal, but I got creative. I was reading another’s comment and it seems there’s a glitch that’s automatically adding an ending page to each form and that does count toward the total. Hopefully that’s fixed soon!

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8 replies

Mariana
Ex–Typefomer
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  • Ex–Typefomer
  • 679 replies
  • February 22, 2021

Hey @eve. Welcome to Typeform and to our Community! 🥳

 

You're totally right that having 10 questions is okay for the free version. However, if you see this message, it's because you're using more than 10 questions.

 

The statements, the welcome screen and the thank you page (endings) are considered question blocks too, so you need to make sure you have a maximum of 10, counting all of them you have in your form. 

 

Hope this clarifies a bit more! :) Can you confirm if you were able to identify the additional ones? 


  • Navigating the Land
  • 2 replies
  • February 24, 2021

Under the details section, it clearly states that the welcome screens do NOT count as questions, but ENDINGS do. What is actually true? I am having the same issue. 1 Welcome Screen, 10 questions-won’t publish.


Liz
Community Team
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  • Tech Community Advocate
  • 15028 replies
  • February 24, 2021

Hi @DanaCoursey welcome screens shouldn’t be counting towards the total. Do you happen to have a question group on your form? If so, the questions within that group each count as their own individual question. 


  • Navigating the Land
  • 2 replies
  • Answer
  • February 24, 2021

No, no question group. I deleted a question and it worked. Not ideal, but I got creative. I was reading another’s comment and it seems there’s a glitch that’s automatically adding an ending page to each form and that does count toward the total. Hopefully that’s fixed soon!


Mariana
Ex–Typefomer
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  • Ex–Typefomer
  • 679 replies
  • February 25, 2021

Hello @DanaCoursey. Thanks for confirming it worked! I'm glad to hear that 🥳
 

Actually, this is the expected behaviour. In the new builder, the ending screen is automatically added and it does count toward the total. Our team is reviewing this flow and collecting feedback from creators like you - so thanks for sharing this with us! 

 

The product team will keep improving the New Builder over the next months and I’ll make sure they are aware of the confusion over this. =)


  • Navigating the Land
  • 1 reply
  • March 2, 2021

HI i have a 6 question block and keeps saying that I have premium features, and i’m just doing 2 short answers and 2 long ones. I’ve tried to delete the multiple choice and the pictures but it keeps saying that i can’t publish it.

 

Thanks


  • Navigating the Land
  • 1 reply
  • September 9, 2021

I have exactly 10 slides/question pages and it will not publish.  PLEASE HELP!


Liz
Community Team
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  • Tech Community Advocate
  • 15028 replies
  • September 9, 2021

Hi @Kianna Thanks for stopping by the community. Do you happen to have a welcome screen or thank you page? If so, you’ll want to remove those. 

If not, do you mind taking a screenshot of the builder so we can see what you’re seeing? :grin:


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