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Urgent: An error 500 occurred on server

Odilon Gonçalves

Hey Guys, Im desperate because Videoask stopped working here.

I have tons of videos collected with videoask. All of them are connected with my platform by APIs and embeding URL.

Today, feel hours ago, all of them have stopped and don’t play anymore, Even the oldest, as you can see here: https://museudapessoa.org/historia-detalhe/?id=42392.

I’m still colleting new videos, they can be played inside Videoask platform, but they don’t play anymore when the embed link is executed.

Are anyone with the same problem?

 

Best answer by Grace

Hey @Odilon Gonçalves and @john.desborough thanks for posting here, seems like this is a bug 🐞 the team caught it last night (well depending on what part of the world you live in!) and have been working on a fix so hopefully this should be resolved! 

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    3 replies

    leandrooliv
    In a developed solution we have always been sharing links like this one and until yesterday it was running normally in the player. But today we noticed that it started to give an error "500" (An error 500 occurred on server).Ex. link: https://www.videoask.com/afz1ekc9wgf5os1zoncqs41urgfh4hwextx0acpcWe would like to know what could be happening, imagining that it is something from the environment (since the videos were always displayed) and normalization forecast.
    Grace
    1 person likes this
    • Grace
      Grace
    john.desborough
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    • john.desboroughCertified Partner
    • Certified Partner & Champion
    • 5267 replies
    • March 15, 2023

    @Odilon Gonçalves - there is nothing listed as issue on the status page for Videoask 

    you may need to raise a support ticket. 

     

    des

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2580 replies
    • Answer
    • March 16, 2023

    Hey @Odilon Gonçalves and @john.desborough thanks for posting here, seems like this is a bug 🐞 the team caught it last night (well depending on what part of the world you live in!) and have been working on a fix so hopefully this should be resolved! 

    If cauliflower can become pizza, you my friend can do anything
    john.desborough
    andrew_videoask
    2 people like this
    • john.desborough
      john.desborough
    • andrew_videoask
      andrew_videoask

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