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UTM Tracking codes on embedded conversational forms

  • March 3, 2021
  • 1 reply
  • 115 views

I know that there’s the ability to embed utm codes on regular embedded forms but I noticed that if you go for the “Conversational” option and then get the embed code, there’s no option to add utm tracking when you click on the “advanced” as you would with other embedded forms. Anyone know if this is just a missing feature or if there’s a work around to adding tracking to conversational forms. 

Best answer by Liz

Hi @DomPivot - thanks for asking! 

While hidden fields in embedded conversations isn’t officially supported yet, we do have a workaround! :grinning:

First, be sure that the hidden fields are added on your form. Then, you’ll manually add the hidden fields to your embed code like this: 

<div

    class=“cui-embed”

    style=“height: 400px; width: 100%;”

    data-cui-uid=“KteRZQ”

    data-cui-mode=“widget”

    data-cui-pill-button-color=“#0000FF”

    data-cui-hidden-name=“YourName”

></div>


You’ll add the data-cui-hidden-[name_of_your_hidden_field] as part of the embed code. Then, it works like our regular embeds. 

 

Let me know if you have any troubles setting that up. 

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Liz
Community Team
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  • Tech Community Advocate
  • 14862 replies
  • Answer
  • March 5, 2021

Hi @DomPivot - thanks for asking! 

While hidden fields in embedded conversations isn’t officially supported yet, we do have a workaround! :grinning:

First, be sure that the hidden fields are added on your form. Then, you’ll manually add the hidden fields to your embed code like this: 

<div

    class=“cui-embed”

    style=“height: 400px; width: 100%;”

    data-cui-uid=“KteRZQ”

    data-cui-mode=“widget”

    data-cui-pill-button-color=“#0000FF”

    data-cui-hidden-name=“YourName”

></div>


You’ll add the data-cui-hidden-[name_of_your_hidden_field] as part of the embed code. Then, it works like our regular embeds. 

 

Let me know if you have any troubles setting that up. 


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