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Failed to download all files that respondents

  • November 29, 2023
  • 5 replies
  • 78 views
B

I can not download all images that respondents uploaded, but a few of them.

Best answer by Grace

Hey @Benson I would recommend reaching out to the support team so they can take a look at your account and see why this is happening. You can create a ticket via this link, just make sure you are logged into your account first 😊

Grace
B

5 replies

Grace
Community Team
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  • Grace
  • Community Advocate
  • November 29, 2023

Hi @Benson welcome to the community 😊

Can you give us a bit more information about what’s happening when you try to down the images? Are you seeing an error message? 

If cauliflower can become pizza, you my friend can do anything
B
  • Benson
  • Author
  • Explorer
  • November 29, 2023

“Unable to download files from website”

Grace
Community Team
Forum|alt.badge.img+5
  • Grace
  • Community Advocate
  • Answer
  • November 29, 2023

Hey @Benson I would recommend reaching out to the support team so they can take a look at your account and see why this is happening. You can create a ticket via this link, just make sure you are logged into your account first 😊

If cauliflower can become pizza, you my friend can do anything
B
  • Benson
  • Author
  • Explorer
  • December 6, 2023

Typeform is suck. Nobody has fixed this issue since I asked for help, even I contacted their support team. I lost my all files that it is important to me. Don’t use this tool or you will lose a lot.

B
Grace
Community Team
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  • Grace
  • Community Advocate
  • December 7, 2023

Hi @Benson I’m really sorry to hear that, did you speak to someone from the support team or are you still waiting for a reply?

If cauliflower can become pizza, you my friend can do anything

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