Track respondents in Intercom

Hi @Helene thanks for stopping by! :) 

The first thing you’ll want to do to track your respondents through Intercom is setup the integration. You can find the step-by-step instructions for this here. This setup will also show you how to add the form to the messenger. 

Then, to track your respondents via email, you’ll first need to embed your form into the email. As your adding the embed code, you’ll want to be sure to add hidden fields to your form and then setup those hidden fields in the email embed through the steps below: 

If you check the email embed code you will find lines of code for each option in your Opinion Scale, something like this:

<a href="https://typeform.typeform.com/to/ABCDEF?prefilled_answer=0”

<a href="https://typeform.typeform.com/to/ABCDEF?prefilled_answer=1”

<a href="https://typeform.typeform.com/to/ABCDEF?prefilled_answer=2”

There will be several of these lines with the 'prefilled_answer=' going up to max number of your opinion scale. If you have a hidden field called ‘name’, you could add this to the end of that URL, so it will look like this:

<a href="https://typeform.typeform.com/to/ABCDEF?prefilled_answer=0&name=dorothy”

If you are using Mailchimp then you’d just need to use the merge tag so it would look like this, instead:

<a href="https://typeform.typeform.com/to/ABCDEF?prefilled_answer=0&name=|!dorothy|”

You would need to manually change the URL for each option in your opinion scale. I hope this helps!