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Email Confirmation of Form Submission?


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The people filling out my form aren't receiving a confirmation email to be sure their form submission went through. How do I turn email confirmations on?

Best answer by Liz

Hi @GINASCHEER Our article here can walk you through how to switch on respondent notifications. Just be sure to click the publish button after you’ve added this feature!

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Liz
Ex–Typefomer
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  • Tech Community Advocate
  • 15035 replies
  • Answer
  • July 27, 2022

Hi @GINASCHEER Our article here can walk you through how to switch on respondent notifications. Just be sure to click the publish button after you’ve added this feature!


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1776 replies
  • August 1, 2022

Hey @GINASCHEER! Were you able to set up the respondent notifications? 


The provided link is dead, and I’m not having any luck finding out how to set up respondent notifications. Is this still an option?


john.desborough
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  • Certified Partner & Champion
  • 5473 replies
  • November 1, 2023
inquiring_minds wrote:

The provided link is dead, and I’m not having any luck finding out how to set up respondent notifications. Is this still an option?

@inquiring_minds  - it’s under Follow-ups on the settings menu… click the gear icon. select Follow ups, then create a follow-up. Select a trigger ie someone completes a form and then choose the appropriate action

 

des


  • Explorer
  • 3 replies
  • September 16, 2025

I realise this is an old post, but I want to send the respondent a confirmation email to the email address they enter in the form, but for some reason I’m not seeing the “Follow up” option in the Settings screen (by clicking the cog wheel icon). Why am I not seeing the Follow-up option?


john.desborough
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  • Certified Partner & Champion
  • 5473 replies
  • September 16, 2025

​@SteveH - look under the Workflow menu tab and choose Messages on the right hand side. 

 

des


  • Explorer
  • 3 replies
  • September 16, 2025

Thanks ​@john.desborough - I’ve found it!


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