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Email Notifications - Font Control Removed & Slashes Being Added in Lists

  • 3 July 2024
  • 1 reply
  • 39 views

Hi,

We’ve had typeforms set up for about a year and a half now.  One of the very first things I did when configuring our email notifications was change the font that is used in the email.

I loathe Times New Roman. It is difficult to read and just looks old.

I forced it to Arial with a bit of HTML, and that was working really well up until April 4th.

Between April 3rd and April 4th, something changed on Typeform’s end and all my my email notifications are now going out in Times New Roman.  When re-entering that HTML to change the form back to Arial, the code is not recognized and the font is not changed.

Why?  I want to control the font used in the email notifications.

Typeform is the best feedback tool around, and having it output in Times New Roman makes it less enjoyable to use and feels like it’s stuck back in the 90s. 

 

Additionally, back slashes are being added to lists in Typeform.  Each time I edit the form and save, another slash is added.  This is really annoying and I don’t understand why it’s happening.

I’m not copying and pasting these lists from anywhere, just typing a number, followed by a period, then a space.  For some reason, in my email notifications, Typeform is adding a slash between the number and the period.

Please fix this or tell me how I can avoid it.  For the time being, I’ll probably just remove the numbered list, but that’s not a long term solution to this problem.

Image attached to show what those slashes look like in the notification.

 

Thank you for your help.

 

 

1 reply

Hi Jake,

 

My name is Ruben and I am the Product Manager on the Create Team in Typeform.

 

First of all, thanks a lot for using Typeform and for sharing your feedback here, its incredibly valuable and a very important source for us to evaluate our product direction.

 

I completely understand your frustration regarding Times New Roman as a forced font, and the unintended slashes.


We are aware that the email has its limitations, and we would love to give it more attention in the near future.
At this moment we are collecting all feedback and possible improvements to the email-editor and hopefully we can tackle some of these soon :) 

 

Would it be okay if I reach out directly to you to schedule a call?


I would love to know more about how you are using the email notifications and especially how you have been trying to force Arial using HTML.

 

All the best,
Ruben

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