Answered

Email notifications of new typeforms being completed has stopped

  • 5 February 2021
  • 28 replies
  • 1792 views
S
Userlevel 1

Hi, I have been using type forms for years, not problem, great stuff! But since 20th January the emails that used to come notifying me of new forms being completed have stopped. This is the Typeform ones, not via Zapier. 
I have check my forms, check the email address , check that function is turned on, checked I have set up any rules in gmail that delete them, so I am at a loss as to why I don't receive them any more?

 

Any suggestions please?

 

cheers, David

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Best answer by Mariana 5 February 2021, 11:25

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28 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @millimetric If you haven’t already, I’d suggest reaching out to our support team directly from your account email here. They can look at the backend of the email sending to see if the emails are being blocked or rejected. 

Life is a series of awkward moments separated by snacks.
J

I’m having the same problem as I was receiving a notification of each entry directly from Typeform until yesterday.  I have gone in and changed the email and added additional emails and published but no change.  please help.

Liz
Rank
Userlevel 7
Badge +5

Hi @jebsmith Have you given our support team an email here yet? 

Life is a series of awkward moments separated by snacks.

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