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How to edit placeholders under the contact form?

  • 12 September 2022
  • 20 replies
  • 754 views
S

Instead of a surname or phone number, I’d like to add what’s their telegram or discord ID but I’m unable to edit any of these palceholders or create a custom form. 

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Best answer by Liz 12 September 2022, 17:05

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20 replies

Liz
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Userlevel 7
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Hi @Steve123 Happy Monday! All of the available placeholders to edit can be done in the “Messages” option in the form settings. This article here can walk you through where to find that setting. 😀

Life is a series of awkward moments separated by snacks.
K

I checked the documentation but apparently we cannot change the name, last name or email placeholders. ☹️

W
Userlevel 1
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Hi @Steve123 Happy Monday! All of the available placeholders to edit can be done in the “Messages” option in the form settings. This article here can walk you through where to find that setting. 😀

@Liz Hello, Liz! We also cannot find that can change placeholder of ‘Contact Form’😥.
We are Korean user of your services so our users often leave after seeing the name of “Jane”.
There is a problem that the reliability of our service and typeform decreases by looking at example name of foreign name “Jane”.
The function is essential to prevent customers from leaving, so we hope that changing placeholder of Contact form will be improved quickly!
Thank you☺

Liz
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Userlevel 7
Badge +5

Hi @Wepick I’m afraid we don’t have the option to change the placeholders in the contact form. All of the available options are shown in the article above. 

Life is a series of awkward moments separated by snacks.
W
Userlevel 1
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Hi @Wepick I’m afraid we don’t have the option to change the placeholders in the contact form. All of the available options are shown in the article above. 

Hi @Liz! Thank you so much for your quick reply.
 

It is a pity that there is no name change function in the contact form. If it is difficult to customize the example, it would be nice if Jane's name only appeared as one of the ‘Korean names.’ (ex. 김민수 This is the most common korean name :D) This change will be of great help to our service.
I look forward to your positive response!

Thank you for your help:)

Liz
Rank
Userlevel 7
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Yeah, I totally understand that, @Wepick . I’ve passed along the feedback, so if it ever changes, I’ll post so here. 

Life is a series of awkward moments separated by snacks.
W
Userlevel 1
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Yeah, I totally understand that, @Wepick . I’ve passed along the feedback, so if it ever changes, I’ll post so here. 

Thank you for your understanding and a lot of efforts to quick response!

I’m looking forward to new service updates.

Have a nice day:)

Liz
Rank
Userlevel 7
Badge +5

Not a problem, @Wepick ! Let us know if you think of any other questions or feedback. 😀

Life is a series of awkward moments separated by snacks.
C

Hello,
Quite same problem here where I would love to change in French.
I can keep the place Jane or Smith but is it possible to change in “contact info” the part in English “First name” “Last name”… ?
Best regards,
Claire

Liz
Rank
Userlevel 7
Badge +5

Thanks for sharing the feedback, @Claire2023 ! I’m afraid it’s not possible to change the options or language, but if there are any updates to this, I’ll post it here. 

Life is a series of awkward moments separated by snacks.
A

I find it really odd that you can’t customize this. In VideoAsk (if I recall correctly) you can basically customize almost anything. 

You’re losing money on this, this is preventing me from upgrading my account. 

Liz
Rank
Userlevel 7
Badge +5

Hi @Andri Egilsson Our product team just added this feature, so while it’s not perfect, they are aware of feedback and improvements that need to be made. If any updates are made, you’ll hear about it here in the community first!

Life is a series of awkward moments separated by snacks.
K

Hey @Liz,

what about this update? We simply cannot see the settings for changing the placeholder names. Don’t you think that this is a crucial feature which should be implemented in version 0?

Liz
Rank
Userlevel 7
Badge +5

Hi @KaiW Thanks for stopping by the community! While this isn’t a feature we have, if this is something the product team decides to pursue, we’ll post about it here. 😀

Life is a series of awkward moments separated by snacks.
K

@Liz 9 days ago, you mentioned that your product team “just added this feature”. What does this mean for you?

Liz
Rank
Userlevel 7
Badge +5

Hi @KaiW We only just recently released the contact field. 😀

Life is a series of awkward moments separated by snacks.
L

This is a critical one. It seems like a scam-page when I use the form on my norwegian site with norwegian labels and english placeholders. I cant use Typeform when my customers are afraid to fill the forms. 

Liz
Rank
Userlevel 7
Badge +5

Thanks for the feedback, @Lars Orjan !

Life is a series of awkward moments separated by snacks.
M

Hi @KaiW Thanks for stopping by the community! While this isn’t a feature we have, if this is something the product team decides to pursue, we’ll post about it here. 😀

Hi. I think this is a crucial feature. I’ve been working with Typeform on my leads campaigns and I’m having a big number of users that fill these placeholders with the hints “Jane” “Smith” and, the obviously wrong, “222 1234567” phone number. This feature make my form not trusty. 

S

Please make above discussed change in contact form placeholder names (or even the option to have none) a priority. It really compromizes the credibility in cultures, where Jane is a foreign name. An the customizibility of the form would be nice, eg choose freely what information to have in the for (name, email & phone VS name, phone, city VS email & city etc.)

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