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How to edit placeholders under the contact form?

  • 12 September 2022
  • 16 replies
  • 362 views

Instead of a surname or phone number, I’d like to add what’s their telegram or discord ID but I’m unable to edit any of these palceholders or create a custom form. 

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Best answer by Liz 12 September 2022, 17:05

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Userlevel 7
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Hi @Steve123 Happy Monday! All of the available placeholders to edit can be done in the “Messages” option in the form settings. This article here can walk you through where to find that setting. 😀

I checked the documentation but apparently we cannot change the name, last name or email placeholders. ☹️

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Hi @Steve123 Happy Monday! All of the available placeholders to edit can be done in the “Messages” option in the form settings. This article here can walk you through where to find that setting. 😀

@Liz Hello, Liz! We also cannot find that can change placeholder of ‘Contact Form’😥.
We are Korean user of your services so our users often leave after seeing the name of “Jane”.
There is a problem that the reliability of our service and typeform decreases by looking at example name of foreign name “Jane”.
The function is essential to prevent customers from leaving, so we hope that changing placeholder of Contact form will be improved quickly!
Thank you☺️

Userlevel 7
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Hi @Wepick I’m afraid we don’t have the option to change the placeholders in the contact form. All of the available options are shown in the article above. 

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Hi @Wepick I’m afraid we don’t have the option to change the placeholders in the contact form. All of the available options are shown in the article above. 

Hi @Liz! Thank you so much for your quick reply.
 

It is a pity that there is no name change function in the contact form. If it is difficult to customize the example, it would be nice if Jane's name only appeared as one of the ‘Korean names.’ (ex. 김민수 This is the most common korean name :D) This change will be of great help to our service.
I look forward to your positive response!

Thank you for your help:)

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Yeah, I totally understand that, @Wepick . I’ve passed along the feedback, so if it ever changes, I’ll post so here. 

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Yeah, I totally understand that, @Wepick . I’ve passed along the feedback, so if it ever changes, I’ll post so here. 

Thank you for your understanding and a lot of efforts to quick response!

I’m looking forward to new service updates.

Have a nice day:)

Userlevel 7
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Not a problem, @Wepick ! Let us know if you think of any other questions or feedback. 😀

Hello,
Quite same problem here where I would love to change in French.
I can keep the place Jane or Smith but is it possible to change in “contact info” the part in English “First name” “Last name”… ?
Best regards,
Claire

Userlevel 7
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Thanks for sharing the feedback, @Claire2023 ! I’m afraid it’s not possible to change the options or language, but if there are any updates to this, I’ll post it here. 

I find it really odd that you can’t customize this. In VideoAsk (if I recall correctly) you can basically customize almost anything. 

You’re losing money on this, this is preventing me from upgrading my account. 

Userlevel 7
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Hi @Andri Egilsson Our product team just added this feature, so while it’s not perfect, they are aware of feedback and improvements that need to be made. If any updates are made, you’ll hear about it here in the community first!

Hey @Liz,

what about this update? We simply cannot see the settings for changing the placeholder names. Don’t you think that this is a crucial feature which should be implemented in version 0?

Userlevel 7
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Hi @KaiW Thanks for stopping by the community! While this isn’t a feature we have, if this is something the product team decides to pursue, we’ll post about it here. 😀

@Liz 9 days ago, you mentioned that your product team “just added this feature”. What does this mean for you?

Userlevel 7
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Hi @KaiW We only just recently released the contact field. 😀

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