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Logic jump is not working


I have a multiple choice question for the user’s role and want to navigate to the next question based on their answer. Role is chosen on question 3 and no matter which role I choose, it navigates to question 4. I have copied my form and stripped it down to a few questions and only one logic jump to test it out and it still does not work. I cannot find what I am overlooking.

 

5 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • 15035 replies
  • August 25, 2023

Hi @bld1999 This might be a dumb question, but have you published the changes to your form so the logic jumps work on the live version?


john.desborough
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  • August 25, 2023

@bld1999 - also check to see if you have the “in all other cases...” logic placed/created AFTER the original logic rule of if q3 = A then go to 5… 

sometimes changing the sequence will sort it out.. 

 

des


Jsanchez204
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  • August 25, 2023

HI @bld1999 . Have you tried separating your questions in groups and doing the logic that way. 

 

Here is what i mean: Notice how I set up each group based on the service they are looking for. 

I also left the Then Logic for question 2 alone and just changed the last question from each group to direct them to the final section.

 


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  • 1 reply
  • August 26, 2023
Liz wrote:

Hi @bld1999 This might be a dumb question, but have you published the changes to your form so the logic jumps work on the live version?

Hi Liz, yes, I tried publishing the form since it was suggested in a few other questions. Thank you.


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • 15035 replies
  • August 28, 2023

Thanks for confirming, @bld1999 ! Do you know if you have anything in the “all other cases” as Des mentioned?

@Jsanchez204 This is great advice - thanks for sharing!


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