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Question

Mistake when upload photo

  • 20 September 2022
  • 8 replies
  • 82 views

Hello everyone!

Just faced with following problem: 2 of my forms has same issue, when user upload photo it goes to the Start over and over. How can I fix it?

Thanks!

8 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14604 replies
  • September 20, 2022

Hi @andintruedoo Do you have the form embedded? If so, could you send a link to the embedded form so we can test it out? ðŸ˜€


  • Author
  • Explorer
  • 3 replies
  • September 27, 2022

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14604 replies
  • September 27, 2022

Thanks, @andintruedoo ! This is a cool form, by the way! ( @James )

I tested the form, and I didn’t have an issue with restarting once I uploaded images. You can see my test here

Is there a certain browser/device you’re noticing the issue on? 


  • Author
  • Explorer
  • 3 replies
  • September 28, 2022

Hi!)

Thanks)

You know, one day it works fine, but after 1-2 days it goes with mistake again. I checked it in mobile Safari and actually got same feedback from customers who tried to fill it in. 
I try one again and hope it will work correct.  


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14604 replies
  • September 29, 2022

Huh, interesting. Do you know if they have any particular browsers/devices where it’s not working, @andintruedoo ?


  • Author
  • Explorer
  • 3 replies
  • October 3, 2022

Hi!

Actually no, if this will happen again on mobile Safari, I try it on Chrome as well. 


  • Navigating the Land
  • 1 reply
  • October 4, 2022

I am having this same issue, been trying to fix it for ages. 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14604 replies
  • October 4, 2022

Hi @haesk are you also noticing the same issue on Safari? Or another browser? And could you send us the URL of the form? 


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