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Redirect on completion - occasionally redirecting to original URL


I’m re-using the same form to collect feedback about several products. I track products by using a hidden parameter, e.g. #product=productA, #product=productB, #product=productC, etc.


Sometimes, I want one user to submit feedback about several products in a row. I use different Endings to redirect a user to the same form, but with a different product as a hidden field.


For example, when a user submits a response for productA, I use an ending to redirect to the same form for productB. When a user leaves feedback for productB I redirect that user to the #product=productC URL.


Most of the time (I’d say 8/10) it works fine, just as I described. 😊


Now and then, a user who submits the form, with the hidden field #product=productA, is redirected to the original URL, i.e. the one with #product=productA, instead of the URL with #product=productB (despite seeing the correct Ending).


This is hard to reproduce because it only happens sometimes! However, I managed to reproduce it on different devices and browsers. 


Any ideas on what could be going on?

Liz
Community Team
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  • Tech Community Advocate
  • April 19, 2022

Hi @jkukul Could you share your form so we can test to see what’s going on? (Especially the portion that is redirecting) Thanks!


Gabi Amaral
Ex–Typefomer
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Hey @jkukul! How are you doing today? Don't forget to share your form with us so we can investigate what's happening! Thanks! 😉


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