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Send to a different email address depending on the prospect's response

  • September 24, 2021
  • 7 replies
  • 584 views

Is it possible to send the answer to the form to different email addresses depending on the answer chosen?

Ex : 

What type of service are you looking for?
A - Aluminium
B - Wood
C - Fitting

If the prospect chooses answer A, the form will be sent to the address a@adressemail.com
If he chooses C, the form will be sent to the email address c@adressemail.com
If they choose A and B, the form will be sent to a@adressemail.com and b@adressemail.com

Best answer by john.desborough

@Miraya @Liz - just a quick thought on this as well

you could also connect the form to Google Sheets and use the add-on Document Studio to merge the data into an email file and send it to the appropriate recipient based on the choiceโ€ฆ just sayinโ€™ this as it may be easier than using a zap or Integromat โ€ฆ not to diss either of them 

 

des

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7 replies

Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • September 24, 2021

Hi @Miraya Welcome to the community! Our notification settings doesnโ€™t have this feature, but you could set this up with Zapier or Integromat. Iโ€™ll let @Michaela help with the Integromat side of things, but with Zapier, youโ€™d need to use their Filters feature like below to filter the zap based on response. 

Then, after the filter portion, you can choose to send an email to a specific email with whatever app youโ€™re sending emails in. 

Does this work for you? 


john.desborough
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  • Certified Partner & Champion
  • 5328 replies
  • Answer
  • September 24, 2021

@Miraya @Liz - just a quick thought on this as well

you could also connect the form to Google Sheets and use the add-on Document Studio to merge the data into an email file and send it to the appropriate recipient based on the choiceโ€ฆ just sayinโ€™ this as it may be easier than using a zap or Integromat โ€ฆ not to diss either of them 

 

des


Michaela
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  • Certified Partner
  • 189 replies
  • September 30, 2021

Hi @Miraya , welcome to the community! Hey guys, hope everyoneโ€™s well :blush:

As always, Iโ€™d like to thank @Liz for tagging me here. Iโ€™m veeery happy to jump in with some Integromat talk.

Ok so in order to send out a different email based on a multi-select answer, you could head over to Integromat and: 

  1. Select the โ€˜Watch Reponsesโ€™ Typeform module and add a webhook to listen for data by

  • connecting Typeform to Integromat

  • selecting the form you want to monitor

(pro tip: at this point, itโ€™s best to press โ€œrun onceโ€ and fill out your Typeform with sample data to teach Integromat the structure of the form)PYL-xiWuTrUq-8Ga6RWVsup6A5z6mKFwjvRXX_3Q1CpmIWBcp384Hm4n2fUbyYmhQUsH7ucHY6jfjjIVgSV93Mpp4ikEHisOXKkAyeSx3GuS-O_5mebFOZgmuGNL3kORvSi5LDY8=s0

  1. Add an iterator to your scenario. Itโ€™s gonna grab the multiple select options (Aluminium, Wood, Fitting) and process them one by one. Map the question to the iterator so that it knows what to work with.

bYp-P874QO6zWPELV0CgLfv8OjKsDR805bjzofemo4WhD6-UJYidVwK22nDP8Mzrfy1VYKG0SgeGLKm_8k6DFpnMViAzYjhZW_zNX-oMoXQQ91Io2-lz5_-_NoHILxhscOOtvbl5=s0

  1. Now weโ€™re gonna need to invite a router to the party. Why? It lets you create multiple pathways to send the data to. Just a side note: you can find both iterator and router in the โ€œToolsโ€ section
    mVtJcPcBoVaVmKnGIftQAk6mKYr9j17slAfSs5c3tz6J8ADiROu1AkjkvnJKrFn8NKQzs4pPCq81Fde12cWd2lwTvYZW9SJ1IBBrKct9oVoiqrjsgkUnFOZT5flMBl52HbDXNPLi=s0
     
  1. Add three โ€œSend an Emailโ€ Email modules. Or you can just add one and copy-paste the others. Within the module you:

  • connect your email to Integromat

  • define the recipient of the email (I mapped the email address from the โ€œEmailโ€ field of my Typeform)

  • set the subject of the email

  • create the body of the email


vtDeiaAFpeZ--vlwVmpIO8_IO4t3c3sBVcsq7FfUjlXzg-GDRpIxjGPVk9IoC8RtZf0j5MWLJT1Qfu_SL7BmJGvNpJ2S8ex3wkDGA_0gjeymglr-Ktz0aE8QdnHWGxQQla-GFk4x=s0
 

  1. Finally, we need to set up some filters so that only certain data will travel through specific pathways. Click the dotted line between the router and the email module and

  • name the filter (Aluminium/Wood/Fitting)

  • set the conditional logic to:

    • value (the multiple select option mapped from the iterator) is equal to Aluminium/Wood/Fitting) 

--> now, if that condition is met (meaning if the answer is e.g. Aluminium) an email saying โ€œHey, you chose aluminiumโ€ will be sent. 

 

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Weeell and this is what the entire scenario looks like :relaxed:DiN4KUQ9sJ-xMCCc4yr8pOzGQ2H_lFCt8S_63ViQl_LAYSUtwORSu6rB1_wZuoFo6OMSe4GUr_e2heNuvCxoLFMT_N06ICn_Ho32OgIrhVo5PZTTmPAsDCcGl3ziwb1TGlBHdQuJ=s0

 

Automation magic, amirite? 

 

 

If youโ€™re intrigued to see more about working with Typeform on Integromat, you can check out the integration and its currently available features :nerd:

 

 


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • September 30, 2021

Thank you for the help, @Michaela !! 

Also, you donโ€™t even KNOW how much I love Titus!!!

 


Michaela
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  • Certified Partner
  • 189 replies
  • October 1, 2021

Omg @Liz so do I! I aspire to be this level of extra :grin:

 


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • October 1, 2021

@Michaela Same, same!!

 


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • April 17, 2023

Hi @Miraya just wanted to let you know weโ€™ve released this feature!