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Thank you screen not showing as a question option


I have a Start plan and want to add a Thank You screen, but that isn’t showing as an option in my drop down list of questions. I am confused about the naming of your plans because much of your help guidance refers to Classic and Pro plans, but there is no mention of a Start plan.

 

Best answer by Mariana

Hello @CarolineM. Welcome to the Typeform Community! :hugging:

 

I totally understand the confusion over this. At the moment, we have two different builders: the Classic one, and the New Builder. I believe you're currently using the New Builder, which is great because this is the new version of our platform. =)

 

In the New Builder, the Thank you screen is called "Ending", and here is where you can add yours:

 

We also have a Help Center article with more details, which you see here

 

Regarding the plans, be assured it doesn't interfere how you see the interface and how you'll use this feature. :) 

 

I hope it is clear. Let us know if there is anything else the community team can do for you! 

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4 replies

Mariana
Ex–Typefomer
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  • Ex–Typefomer
  • 679 replies
  • Answer
  • March 1, 2021

Hello @CarolineM. Welcome to the Typeform Community! :hugging:

 

I totally understand the confusion over this. At the moment, we have two different builders: the Classic one, and the New Builder. I believe you're currently using the New Builder, which is great because this is the new version of our platform. =)

 

In the New Builder, the Thank you screen is called "Ending", and here is where you can add yours:

 

We also have a Help Center article with more details, which you see here

 

Regarding the plans, be assured it doesn't interfere how you see the interface and how you'll use this feature. :) 

 

I hope it is clear. Let us know if there is anything else the community team can do for you! 


  • Author
  • Explorer
  • 1 reply
  • March 1, 2021

That’s great! But what about tracking respondents? That is confusing too on my plan. Do I need to add an email address collection question in order to track who’s responding? Maybe even ask them to give to their name? Otherwise I can’t see a way of tracking who has responded.


Liz
Community Team
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  • Tech Community Advocate
  • 14927 replies
  • March 2, 2021

Hi @CarolineM . :) If you’d like to know who’s responding to your form, you’ll want to add a question such as a name or email question. I’d also suggest marking it as required, too, to be sure they answer!


  • Navigating the Land
  • 1 reply
  • July 16, 2021
Mariana wrote:

Hello @CarolineM. Welcome to the Typeform Community! :hugging:

 

I totally understand the confusion over this. At the moment, we have two different builders: the Classic one, and the New Builder. I believe you're currently using the New Builder, which is great because this is the new version of our platform. =)

 

In the New Builder, the Thank you screen is called "Ending", and here is where you can add yours:

 

We also have a Help Center article with more details, which you see here

 

Regarding the plans, be assured it doesn't interfere how you see the interface and how you'll use this feature. :) 

 

I hope it is clear. Let us know if there is anything else the community team can do for you! 

Thank you, I’ve just been looking for this as well, as a newbie this helped a lot. 


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