Uploading GIF gives "file type not supported" | Community
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Uploading GIF gives "file type not supported"

M

Hi community. I have searched this over and over again, but I can’t find the actual solution here in the forum. I am trying to use a .gif file that meets the requirements, under 4 mb and .gif

Any ideas? I am including a screenshot so you can see what I am uploading.

Thank you for any assistance.

 

7 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • 15028 replies
  • April 11, 2024

Hi @maquencova Thanks for stopping by and apologies for the trouble. A gif like that should be working. Do you mind messaging me the image link so I can try uploading it to my forms? 

Life is a series of awkward moments separated by snacks.
Grace
Community Team
Forum|alt.badge.img+5
  • Grace
  • Community Advocate
  • 2701 replies
  • April 18, 2024

Hi @maquencova how’s it going? Don’t forget to share the image link so we can test it out 😊

If cauliflower can become pizza, you my friend can do anything
L
  • Laar
  • Navigating the Land
  • 1 reply
  • April 26, 2024

Hi! I am having the same issue just like her. Could you please help me? I made sure the the file is under 4mb but I cannot upload it

I
  • isak
  • Navigating the Land
  • 1 reply
  • May 23, 2024

I’m having the same problem. My file is 8,840 KB in size but still can’t be uploaded to Typeform.

G
  • GBeltrami
  • Navigating the Land
  • 1 reply
  • May 31, 2024

Hi there,
I’m having the same problem. Please provide assistance.

Grace
Community Team
Forum|alt.badge.img+5
  • Grace
  • Community Advocate
  • 2701 replies
  • May 31, 2024

Hi @isak @GBeltrami are you using the correct file type? Can you let us know if it’s just one image that this happens with or multiple? 

It might be worth contacting our support team here so they can test the image for you 😊

If cauliflower can become pizza, you my friend can do anything
A
  • aimee
  • Navigating the Land
  • 1 reply
  • August 7, 2024

I am having the same GIF problem, dimensions and size are ok though

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