Answered

Visitor survey - Android - how do I get it to restart after abandonment or at the end?

  • 8 October 2023
  • 8 replies
  • 66 views
L

Hi! 

I’ve seen a related question, but the answer that was given was for an iOS ecosystem, I have an Android. But I feel like OS might be irrelevant!

 

 I have multiple visitors completing a survey on the same device.

After a survey has been abandoned, or at the end of the survey, I need the survey to refresh (or be refreshed) to allow the next person to submit their responses.

 

Is this possible? Perhaps a “Finish now and submit” button on every page?

Or is there another way of doing this?

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Best answer by ljevanspp 9 October 2023, 21:15

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8 replies

Liz
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Hi @ljevanspp I’m not too familiar with restarting if they abandon on an Android device, but @mathio might have some insight on this. 

Are you embedding the form? Or is it the direct link to the form? 

Life is a series of awkward moments separated by snacks.
L

I'm having to used the URL "saved to homepage" on the tablet, so no it's not embedded. 

 

Any help would be much appreciated, I have sign off for the 10K responses version in theory but it hangs on this functionality....

 

 

Liz
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Userlevel 7
Badge +5

Ah ok got it! I know you can use the option to redirect once the form is completed - would that work? I sadly can’t think of a solution for automatically refreshing it on Android should they not complete the form. 

Life is a series of awkward moments separated by snacks.
mathio
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Userlevel 7
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Hello @ljevanspp 

I think you might be looking for the “autosave progress” feature. You can find it when building your typeform in right hand column under settings (cogwheel icon):

If you turn off the switch the form will not be pre-filled with answers from previous session.

More details: https://www.typeform.com/help/a/enable-or-disable-autosave-progress-for-your-respondents-13064754462228/

L

Thanks guys! I will test this now! 

Thank you so much!

Louisa

Liz
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Userlevel 7
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Let us know how it goes, @ljevanspp !

Life is a series of awkward moments separated by snacks.
L

Okay so YESSSSSSSSSSSSSSSS it worked. Thank you all so much for the advice!

I needed to pay for the subscription to enable URL redirect ending - I only did so because I didn’t really want to change out completely to another survey provider, but I did teeter as I would have preferred to be able to demonstrate it working fully to the budget holder. The back up would have been some sort of quick cancellation…

 

Liz
Rank
Userlevel 7
Badge +5

Glad that worked, @ljevanspp !
 

 

And totally get wanting to have tried it first - I’ll pass along that feedback to the product team. 

Life is a series of awkward moments separated by snacks.

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