Sorry, I actually posted this in the typeform Q&A originally.
I have a long videoask (about 25 questions) that I am using for a screening job interview.
I realize that longer videoasks will have some issues with retention (from start to finish).
But the majority of the people that are filling out my videoask are somehow creating multiple new conversations. So rather than one submission, I’m getting 3-5 in some/most cases.
Here is what I am seeing:
1 - One my first steps is to ask for a file upload of their resume. This nearly always comes as a separate entry.
2 - It appears that people are maybe leaving and then coming back and starting over from scratch. Why would this be happening on such a consistent basis? (I’ve checked and test the videoask and it seems to work flawlessly
3 - A separate issue, but I have a good percentage that say that they can’t get the video to work. I get that there will be some technically challenged people, but it seems to be a fairly sizeable number.
Has anyone else had this issue with longer videoasks and can help? (We have implemented shorter videoasks with 3-5 questions and have had no issues whatsoever or feedback that ‘I can’t get this to work’.
Any help would be wildly appreciated.
For example, this person’s first entry just had the resume (the first step). Her second entry had the resume upload and three additional steps. And her last (third) entry had all the questions answered, including the first 4 steps she had already answered); but you’ll notice on the last step that she says she was never able to get the video to work.
