Washed out colours on VideoAsk

  • 25 August 2023
  • 4 replies

Hey guys,


I don’t know if someone can help me. 


I have created my first VideoAsk, but the video colours are all washed out. It looks like there’s a filter on them. How do I fix it?

Original video

Thank you!



Best answer by Grace 28 August 2023, 09:57

View original

4 replies

Userlevel 7
Badge +5

Hey @calordello welcome to the community!

And great question! What kind of device did you record your video on? 

When the video gets uploaded VideoAsk will optimize for playback which can make changes to the color profile or quality of the video, especially if it’s been recorded on a 4k/hdr device. 

The best way to get around this is to export the video to a computer as an mp4 file with 1920x1080 resolution and then upload the video into VideoAsk.

We have a Help Center article here with some FAQs for recording and uploading but let us know if you have more questions, or if this isn’t what’s happened!

Userlevel 7
Badge +5

Hi @calordello I hope you’re doing well! Were you able to fix the colors on the video using the suggestions above? Let us know if you still need help!

Yes! Thank you very much! :)

Userlevel 7
Badge +5

Glad to hear it, @calordello ! Let us know if we can help with anything else!