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Answered

Washed out colours on VideoAsk


calordello

Hey guys,

 

I don’t know if someone can help me. 

 

I have created my first VideoAsk, but the video colours are all washed out. It looks like there’s a filter on them. How do I fix it?
 

VideoAsk
 
Original video

Thank you!

Carolina

Best answer by Grace

Hey @calordello welcome to the community!

And great question! What kind of device did you record your video on? 

When the video gets uploaded VideoAsk will optimize for playback which can make changes to the color profile or quality of the video, especially if it’s been recorded on a 4k/hdr device. 

The best way to get around this is to export the video to a computer as an mp4 file with 1920x1080 resolution and then upload the video into VideoAsk.

We have a Help Center article here with some FAQs for recording and uploading but let us know if you have more questions, or if this isn’t what’s happened!

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4 replies

Grace
Community Team
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  • Community Advocate
  • 2543 replies
  • Answer
  • August 28, 2023

Hey @calordello welcome to the community!

And great question! What kind of device did you record your video on? 

When the video gets uploaded VideoAsk will optimize for playback which can make changes to the color profile or quality of the video, especially if it’s been recorded on a 4k/hdr device. 

The best way to get around this is to export the video to a computer as an mp4 file with 1920x1080 resolution and then upload the video into VideoAsk.

We have a Help Center article here with some FAQs for recording and uploading but let us know if you have more questions, or if this isn’t what’s happened!


Liz
Community Team
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  • Tech Community Advocate
  • 14617 replies
  • September 5, 2023

Hi @calordello I hope you’re doing well! Were you able to fix the colors on the video using the suggestions above? Let us know if you still need help!


calordello
  • Author
  • Explorer
  • 1 reply
  • September 5, 2023

Yes! Thank you very much! :)


Liz
Community Team
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  • Tech Community Advocate
  • 14617 replies
  • September 5, 2023

Glad to hear it, @calordello ! Let us know if we can help with anything else!


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