When do contacts get registered, even if they don't complete the videoask?

  • 22 November 2022
  • 2 replies

Userlevel 2

I have a video ask that I’m testing before we shoot all of the content - and it has a contact form on the second step.

I keep testing inputting different email addresses in the contact forms, then clicking out of the video ask - I see that they become registered as contacts, but not as an interaction?

It says an hour, but I’ve completed clicked out of the browsers and nothing is showing in the interactions at all for them? Is there possibly a setting I’m missing?


Best answer by DNALewis 23 November 2022, 01:14

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2 replies

Userlevel 3
Badge +1

Quick thought: if you’re using button or multiple choice answer types, check the skip data collection option. If that’s enabled, you won’t receive any information for answers to those steps.

Userlevel 7
Badge +5

Hey @AdamL8773 hope you’re doing well, did you check out @DNALewis ‘s suggestion here? Hopefully you’re seeing responses now but let us know if you still need help with anything 😊