Pexels video expands to full screen on mobile? | Community
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Pexels video expands to full screen on mobile?


Paradise Valley Maids

On one of my questions the pexels background video expands to full screen automatically and you have to swipe to revert it back to the VideoAsk screen. How do I avoid this from happening?

9 replies

Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • March 1, 2024

Hi @Paradise Valley Maids I believe this is a bug, I’ve reported it to our product team so will let you know when there is an update!


Ash.NZ
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  • Community Wizard
  • 119 replies
  • March 4, 2024

Just to let you know I am having the same issue. It only seemed to present on my Iphone XS, but not another mobile I tried. But it does appear to be a bug and something I have experienced also recently. 

 


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • March 4, 2024

Thanks @Ash.NZ I’m keeping a record of everyone that has reported this so I can share an update with you all as soon as I have one!


KraigGuffey
  • Navigating the Land
  • 2 replies
  • March 18, 2024

This is happening on my form as well. It goes full screen, but is only showing a zoomed in portion of the top left corner of the video.


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • March 18, 2024

Hey @KraigGuffey thanks for reporting this, would you be able to send a screenshot/screen recording of what’s happening to the VideoAsk support team? I’m wondering if this is slightly different to what’s already being seen here.

You can email them at support@videoask.com - let me know if you have any issues!


KraigGuffey
  • Navigating the Land
  • 2 replies
  • March 18, 2024

Done! Sent in the screen recording.


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • March 19, 2024

Thanks @KraigGuffey I’ll make sure someone picks it up ðŸ˜Š


Grace
Community Team
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  • Community Advocate
  • 2576 replies
  • April 18, 2024

Hi @Paradise Valley Maids @Ash.NZ @KraigGuffey I’ve just heard that the team have released a fix for this, let me know if you are still having any issues with the video appearing in full screen!

 


Ash.NZ
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  • Community Wizard
  • 119 replies
  • April 23, 2024

Thanks @Grace I will check it out and let you know if it presents any further issues. Thank you for raising this to your team’s attention, greatly appreciated!