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Can't select to send existing responses to hubspot

  • November 30, 2022
  • 6 replies
  • 218 views

Hello, see above. I can’t select this option to create new/update deals in hubspot. 

Best answer by Liz

Hm. That’s odd. Our tech support team would be best to help you at this point, as they can log into your account and see the issue further. You can contact them via your account email here

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6 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14892 replies
  • November 30, 2022

Hi @Rhenson I’m checking with our tech support team on this. 😀 Stayed tuned!


Liz
Community Team
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  • Tech Community Advocate
  • 14892 replies
  • November 30, 2022

Hello again, @Rhenson ! The backfilling responses through the integration can only be added at the first time when the form integrated. If these options are not chosen the first time around, then they cannot be added afterwards.So in order to “backfill”, add mapping form Company or Deal, you will have to delete the integration and set it up from scratch.

Let us know if that doesn’t work!


  • Explorer
  • 2 replies
  • December 1, 2022

Hello @Liz I have tried to do your solution but it hasn’t worked :(


Liz
Community Team
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  • Tech Community Advocate
  • 14892 replies
  • December 1, 2022

Hi @saramedina To confirm, did you completely delete the integration and re-add it? If that didn’t work, our tech support team can take a closer look at this if you contact them via email here


  • Explorer
  • 2 replies
  • December 1, 2022

Thank you very much for your answer @Liz 

Now, it works but only with the contact. The deal doesn’t change (update) the property value I have selected in typeform (it’s a Yes/No question).

Could you help me, please? :)


Liz
Community Team
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  • Tech Community Advocate
  • 14892 replies
  • Answer
  • December 2, 2022

Hm. That’s odd. Our tech support team would be best to help you at this point, as they can log into your account and see the issue further. You can contact them via your account email here


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