Calendly integration on Iphone confuses participants

G
Userlevel 3
Badge +2

I am directing PPC clicks directly to a typeform landing page. The last step is to schedule an appointment using calendly. When the participants get to select the day and time and pop up screen created by typeform pops up and hides the most important button of my whole campaign. The “schedule” button. This will confuse participants as I have already seen and cost me a lot of money every month.

I don’t know how responsive Typeform is in correcting issues like this. Are there any simple workarounds? Any suggestions. Thank you

17 replies

john.desborough
Userlevel 7
Badge +6

@guidowalter - that ‘cookie acceptance’ message simply needs to be closed down in order to see the button. 

I am thinking that is the Calendly app that is throwing that message up on the screen -- not typeform. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
G
Userlevel 3
Badge +2

Thank you.

 

  • I agree it needs to be closed down, thats one option. But how does the average user know? The people I asked to test didn’t know.
  • One person opened the terms and had to start over.
  • Its not calendly might be true but isn’t helping. 
Gabi Amaral
Rank
Userlevel 7
Badge +5

Hey! I'm just tagging two creators that might be able to help you with some input about our Calendly integration. 

@talon256 @armun Let us know if you have anything to add over here! Thanks! 😊

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
john.desborough
Userlevel 7
Badge +6

@guidowalter - i tested a form of my own on both android and iphone and it is the Calendly app that is throwing up that cookie/privacy notification

Until and unless Calendly doesn’t push that, or someone has another workaround, then you might want to make a small note in your Typeform content that users might have accept or close down the ‘privacy note’ 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
armun
Userlevel 2
Badge

@guidowalter  This doesn’t solve your problem, but we have elected to break our forms into two to mitigate Calendly conversion issues (we had another issue a few months back that has since been solved). You might want to consider this if you have a lot of valuable questions leading up to your Calendly scheduling question -- potentially information you can use to reach out to users who bounce at the Calendly step.

The first form contains all questions leading up to the Calendly form. The second form simply includes the Calendly submission. We pass along any information we need to pre-populate the Calendly question (e.g. the name the user submitted) between the first and second form. 

It’s not optimal, but we also like it because it gives us two chances at conversion if someone doesn’t want to schedule an appointment right away.

G
Userlevel 3
Badge +2

Thanks thats an idea. My whole PPC campaign ends with prospects scheduling a session and if they don’t I lost about $100 each time.

Liz
Rank
Userlevel 7
Badge +5

Hi @guidowalter Happy lil’ Friday! If you haven’t already checked out the post below, it shares a bit more about the cookie banner with the Calendly integration and what the product team is already doing. 😀

 

Life is a series of awkward moments separated by snacks.
G
Userlevel 3
Badge +2

At least one person is interested.

I contacted Calendly support and they are not interested and closed the case.

Thats the problem when engineers make things efficient without involving user design and customer needs.

I think Calendly is great but I might have to use something else.

Liz
Rank
Userlevel 7
Badge +5

Hi @guidowalter Do you mind explaining a bit more about what they meant by not interested? For example, are they not planning it on their roadmap? 

Life is a series of awkward moments separated by snacks.
G
Userlevel 3
Badge +2

Here is the response… Nothing will happen.

 

Sasha (Calendly) 

Apr 28, 2022, 3:55 PM EDT 

Hi Guido, 
 
I completely understand where you're coming from! I've found an internal request looking at disabling/changing the position of the cookie banner, and I am passing our ticket along to the Product Team as further support! Hopefully we are able to implement this sometime in the future.

In the meantime, I am going to go ahead and close out this ticket for Kasey, but please feel free to reach out if you have any additional questions! If I don't hear back, enjoy the rest of your day 🌞

Cheers,
Sasha 🌼
Product Specialist I | Calendly
Working Hours: Mon-Fri, 9am-5pm EST

 

Kasey McNaughton (Calendly) 

Apr 28, 2022, 9:30 AM EDT 

Hi Guido! 
 
The cookie banner can be removed by either the X button on the top right or by clicking through the cookie banner and either accepting or declining the cookies. I apologize for the inconvenience, but there is not a way for this to be disabled at this time. Perhaps you can inform your invitees to disable cookies prior to using your link to see if that mitigates how often this pops up. 
 
If there is another workaround I can think of I will make sure to followup!
 
Warmly,
Kasey (she/her) ❄️
Calendly Product Specialist I
(M-F 6am - 2pm EST)

 

Liz
Rank
Userlevel 7
Badge +5

Thanks, @guidowalter ! It sounds like they’re aware of the issue, but haven’t set a date as for fixing it yet. They haven’t passed on fixing it completely as far as what I’m reading. 😀

Life is a series of awkward moments separated by snacks.
G
Userlevel 3
Badge +2

Not sure what you mean by aware? 

I would say they don’t have a very low priority on the issue. 

I don’t think anything will happen.

Liz
Rank
Userlevel 7
Badge +5

I can’t speak for Calendly’s development process, but I’m sure if there are any updates on a fix, they’ll let you know, @guidowalter . 😀

Life is a series of awkward moments separated by snacks.
E

Hi,

 

We have the same problem with our form and I strongly believe this is not something Calendly has to fix. They actually already have a fix on their side to prevent this: Calendly cookie management and banner

The problem arises because it’s not possible to pass hide_gdpr_banner=1, in the URL when integrating Calendly with Typeform. Typeform should offer this as an option. In some cases (when you have a little longer question), the whole UI gets blocked by this banner.

Liz
Rank
Userlevel 7
Badge +5

Hi @EasyQuant thanks for stopping by! I’m asking our product team if there are any upcoming plans to change this. 😀

Life is a series of awkward moments separated by snacks.
T

Hi there,

I'm using a typeform survey integrating calendly group's meeting and I've a big issue.

When filling out the survey embedded in our website, iPhone users can not select the date of the meeting making them unable to fill out the survey completely, thus loosing an important amont of customers.

This is quite embarassing.

Has anyone experienced the same issue?

 

Thanks for your help,

Liz
Rank
Userlevel 7
Badge +5

Hi @theoboye I’ve added your post here where we have an existing discussion about this. 😀

Life is a series of awkward moments separated by snacks.

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