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Answered

Error: Refused to Connect


I’ve been using an embedded from for about 3 years now. And then it stopped loading on the website.

On the website it will say “[my account name].typeform.com refused to connect.”

I’m stymied on what the problem is because nothing really has changed. Here’s what I’ve tried.

  • In my Typeform account, I’ve confirmed that the form still works. I can go directly to it’s link and it loads perfectly
  • On my website hosting- and locally- I’ve tried re-copying the code snippet (the full page version). I’ve also tried other formatting like the Standard and Pop-Up options- but they do not work. 

I’ve confirmed that  my hosting looks fine- I can make other adjustments to the website and it works fine  content changes/color changes). And I’ve confirmed that the form is not broken on  Typeform. It seems like it’s the relationship between the two items? I’m not sure what else to try.

 

Best answer by john.desborough

 

here’s the link

 

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4 replies

john.desborough
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  • Certified Partner & Champion
  • 5214 replies
  • July 26, 2021

@megansmith117 - this is from another user

is your site http:// or https://? there is a recent post about a change from a security perspective that requires https:// in order embedded typeforms to work. 

 

@Liz - sorry but i could not find the post, if you can link to it please.. 

 

cheers

 

des


john.desborough
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  • Certified Partner & Champion
  • 5214 replies
  • Answer
  • July 26, 2021

@John perfect! That definitely explains the sudden change. Appreciate the link!


Liz
Community Team
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  • Tech Community Advocate
  • 14634 replies
  • July 26, 2021

Thanks for the help, @john.desborough ! Let us know if you think of any other questions, @megansmith117 . :grin:


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