Net promoter score question not coming up in my Salesforce integration

  • 21 August 2023
  • 1 reply



I have successfully integrated Salesforce and Typeform. The only missing thing is, One of the questions on my form that is the most important one, classified as my net promoter score does not come up in my integration forms. I’m wondering if its because is classified as the net promoter score?


I currently only see available the below.


Below is the header for the results in Typeform, as you can see “How likely are you to recommend us “ is not an option in the “dynamic Field Mappings” in Salesforce. Does anyone know why? and How can I include this?

Any help would be really appreciated.


Thank you.


Best answer by Liz 22 August 2023, 17:43

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Userlevel 7
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Hi @Sammy Hartman Thanks for stopping by the community! I asked our tech team about this, and they let me know that this field isn’t supported at this time. You can read about the supported fields here

That said, our developers are working on adding support for it in the next iteration of the integration, so keep an eye out for that!