On my final multiple choice question in the form that’s imbedded on our website, the final multiple choice can’t be submitted and the users can’t complete the form.
Video attached:
Whats wrong with my form? I’m clicking the button (same problem across mobile and desktop) and it seems to respond in terms of colour, but won’t proceed to the next question.
I have checked the logic rules and settings, everything is as it should be.
Best answer by mathio-tf
Hello
I looked at your website and this issue is not related to your typeform embed.
It looks like you have additional content (transparent DIV) displayed over your embedded typeform. Any clicks in the highlighted area are caught by this DIV and and the embed is not interactive in that area.
Note that the close button is not clickable for the very same reason. You might want to play around with the z-index of your header and footer. The simplest solution would be to set it to lower value, however that would make them covered by the typeform.
+5Hello
Is this only happening with the mobile version of your form? Or in the desktop as well?
Make sure to send us the link to your form so we can test it on our end and investigate it a bit further.
Hoping we can solve this as soon as possible! 🙏🏼
Hello
Is this only happening with the mobile version of your form? Or in the desktop as well?
Make sure to send us the link to your form so we can test it on our end and investigate it a bit further.
Hoping we can solve this as soon as possible! 🙏🏼
Yes, only noticed this problem on mobile devices.
Also encountered a new problem on the ‘what breed is your dog’ question where you’re unable to scroll down the list. This happens on mobile only, too.
Here’s a link to the quiz:
+5Hi
https://quiz.typeform.com/to/TtfIRuck
Here’s the link.
Thanks
Tom
+5Thanks,
Thanks,
Here’s the link
https://www.caspianpets.co.uk/pages/food-recommendation
+5Thanks!
Thanks!
Hi
+5Hello
I looked at your website and this issue is not related to your typeform embed.
It looks like you have additional content (transparent DIV) displayed over your embedded typeform. Any clicks in the highlighted area are caught by this DIV and and the embed is not interactive in that area.
Note that the close button is not clickable for the very same reason. You might want to play around with the z-index of your header and footer. The simplest solution would be to set it to lower value, however that would make them covered by the typeform.
+5Hi
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